Web Content Director jobs in Cranston, RI

Job Description:

The Role

Are you a writer with a passion for helping others make informed financial decisions?  Join a team of writers who are developing learning experiences and content to help our clients make informed financial decisions whether they’re new to trading or looking for more advanced investing strategies like margin and options.

The Director, Educational Content, is critical to the establishment of our educational offering for both new and advanced traders.  You’ll explore the questions, concerns, and objectives of potential investors and existing clients to help define the educational strategy. By using your content, education, and business experience, you’ll simplify complex ideas and deliver compelling and easy to understand articles, video scripts, and other content to help ensure our clients are making smart investment decisions and to attract prospective new investors and traders to Fidelity.
 

The Expertise and Skills You Bring

• Bachelor’s degree
• Deep experience in online writing and/or editing
• Strong familiarity with multiple content formats, such as long-form articles, videos, short-form social posts, infographics, newsletters, and events
• Proven understanding of instructional design, curriculum development processes, strategies, delivery, and evaluation methods
• Experience in the financial services industry preferred, including comfort and familiarity with trading topics such as margin and options
• Ability to perform project scoping, needs analysis and supporting design scope documents
• Distilling sophisticated concepts to find ways to make them more accessible
• Proficient in crafting content that follows brand standards, optimized for search, shareable on social media, data-driven and ready for mobile
• Creating and maintaining strong business relationships, building trust, and advocating for collaboration
• Interpreting data, generating insights, and recommending optimizations/new strategies
• Curious about industry trends and what competitors are doing to provide well-informed recommendations
   

The Team

We have a passion for putting customers first and crafting content that is simple and engaging with the goal of helping our customers make informed financial decisions and build confidence while doing so. We are responsible for:

• Driving the educational strategy, content creation, and standard methodologies in instructional design that are important to helping clients feel informed and educated.
• Selecting appropriate online delivery formats and methods based on content, audience, and business needs.
• Being familiar with how educational content is used throughout a large ecosystem to engage users and support products and services.
• Understanding customer needs and can identify barriers/knowledge gaps along with learning solutions to close the gap.
• Making progress in environments where there are many guardrails (such as legal, compliance, and/or brand).

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.