Warranty Manager jobs in Maryland

Position Summary

This position provides program expertise and analytical work for the Division of Fleet Management Services (DFMS), particularly in the areas of warranty and quality assurance.

This position is responsible for

• managing an effective warranty program which tracks repairs to identify abnormal or premature failures.
• pursuing and tracking warranty recovery claims.
• ensuring manufacturer recall work is completed.
• identifying vehicle repairs and component parts still under warranty.
• negotiating disputed warranty claims.
• training staff regarding the provisions of vehicle warranties.
• maintaining records in our selection of Fleet Maintenance Information System (FMIS), currently which is FASTER on warranty tracking and failure analysis.

Position also reviews and updates warranty SOP, maintains ongoing communications with all departments and management staff regarding any warranty changes and issues.

This position maintains working relationships with all vendors and manufacturers not only to resolve any warranty issues or manufacture defects but improve communication and service. This position works with the vehicle acquisition team related to design, build and warranty considerations for all new equipment orders. This position conducts and assists with vehicle, shop safety, AED, facilities, and environmental inspections. This position conducts warranty, forklift, platform lift, safety, and environmental training at all location and shifts.

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Education: Graduation from an accredited college or university with a bachelor’s degree.

Experience: Three (3) years of experience in program management related to fleet quality assurance operations.

Equivalency applies.

There are no preferred criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Eligible List, and may be considered for interview. Taking the time to address these areas in your resume is recommended.

Preference for interviews will be given to applicants with experience in the following:

• Possession and maintenance at all times of a valid Class “A” or “B” (or equivalent) Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsement, issued by applicant's state of residence.
• Experience in warranty administration for transit, heavy duty, and electric vehicles.
• Experience conducting quality assurance inspections on transit, heavy duty, and electric vehicles.
• Experience preparing contract specifications and overseeing contractor performance.
• Experience preparing technical vehicle specifications for fleet vehicles and equipment.
• Experience conducting employee safety training.
• Experience using automated systems and tools to process, store, access and analyze information and data, including ORACLE, Microsoft Excel, Access, PowerPoint, and a Fleet Management Information System (FASTER).
• Possession and maintenance of a valid CDL Class "B" (or equivalent) driver’s license with a Hazmat/Tanker endorsement.