Warranty Manager jobs in Burnsville, MN

Warranty Manager oversees the warranty process. Provides oversight to warranty technicians and the processing of warranty claims. Being a Warranty Manager may require a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Warranty Manager works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Warranty Manager typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Technical Support and Warranty Manager
  • Minnesota Air Inc
  • Bloomington, MN FULL_TIME
  • Description

    SUMMARY

    This position will lead, manage, and maintain all activities of the Technical Support & Warranty Department. The Technical Support & Warranty Manager is responsible for overseeing the warranty process and providing oversight to the warranty admins and the processing of warranty claims. This individual will manage the supporting of our customers (contractor, installers, and technicians) in the field and ensuring the delivery of high-quality customer service to both internal and external customers. In addition, the Technical Support & Warranty Manager will gather and analyze data to help gain valuable insights and influence company-wide decision-making.


    ESSENTIAL JOB FUNCTIONS

    Supervisory Responsibilities:

    • LMA – Leadership, Management, Accountability
    • Recruits, interviews, hires, and trains new staff in the department. 
    • Acts as coach and mentor to all employees in the Technical Support & Warranty departments.
    • Oversees the daily workflow of the department.
    • Provides constructive and timely performance conversations.  
    • Handles discipline and termination of employees in accordance with company policy. 

    Duties/Responsibilities:


    Tech Support

    • Conducts regular staff training for product knowledge, competitive positioning, and others, as required.
    • Manages all aspects of the training lab and training equipment.
    • Maintains knowledge of industry changes, new techniques, or applications that can enhance the ability to meet customer needs.
    • Ensures proper phone and email coverage and responsiveness to customer requests to meet customer needs. 
    • Serves as the primary escalation point for external/internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed in a timely manner.
    • Manages complex customer issues, coordinating appropriate technical personnel, defining work plans, deadlines and driving customer communications until the customer has confirmed issue resolution.
    • Manages the Technical Support department to provide technical support to dealer/contractors through phone communication, on-site visits, and technical bulletins.
    • Manages and maintains CRM database for Technical Support cases. Ensures all technical support cases are accurate, documented and maintained by the team .
    • Supervises and, when applicable, conducts training for dealer/contractors, staff, and others, as necessary for service system design and system application of HVAC products.
    • Schedules field visits to support selected product start-up and problem resolution.
    • Develops, implements, and continuously improves process documentation for the technical support team.
    • Develops training content to ensure a seamless year-round training program for our customers (under the guidance of the Marketing team).
    • Facilitates training when necessary.

    Warranty

    • Manages the company’s warranty segment ensuring claims are processed, resolved, and handled in a timely manner.
    • Manages reports on customer interactions, warranty claims, and related statistics.
    • Manages communication between the Technical Department and Warranty department on vendor warranty claim resolution.

    Other

    • Participates in continuous learning & development and training initiatives through department specific trainings, MN Air University, HR training programs, tech-support led courses, Webinars, or other job-related trainings to foster a continuous learning and development mindset.

    Performs other related duties as assigned.


    Requirements

    REQUIRED SKILLS/ABILITIES

    • Excellent written and verbal communication skills.
    • Strong interpersonal and time-management skills
    • Ability to effectively communicate critical issue status to leadership team, sales teams, & other stakeholders.
    • Ability to troubleshoot technically complex issues and understand how those issues impact the customers business priorities to develop solutions.
    • Solid experience in data analysis and reporting; HVAC industry experience preferred.
    • Ability to stay up to date on industry best practices, policies, news, and trends.
    • Capacity to understand business needs and objectives (big picture, across departments)
    • Ability to define company-wide metrics and relevant data sources.


    EDUCATION AND EXPERIENCE

    • Bachelor’s degree in business and/or Mechanical Engineering (or related field) from a four-year college or university
    • Minimum 2-year vocational training from an accredited HVAC institution
    • 5 to 8 years’ related experience and/or training

    Equivalent combination of the above education and experience

    • Previous experience in HVAC, HVAC sales and/or distribution network (required)


  • 20 Days Ago

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Commissioning Engineer II-Warranty Manager
  • Mortenson Construction
  • Minneapolis, MN FULL_TIME
  • Company Overview: Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Mortenson's su...
  • Just Posted

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Garage Clothing - Store Manager
  • Garage Clothing - Store Manager
  • Bloomington, MN FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 9 Days Ago

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Field Reimbursement Manager, Oncology - Minneapolis, MN
  • 10000202 - Account Manager
  • Minneapolis, MN FULL_TIME
  • Field Reimbursement Manager, Oncology - Minneapolis, MNJoin our industry-leading BioPharmaceuticals team at AstraZeneca, where you can make an impact on patients with our leading pipeline! This field-...
  • 4 Days Ago

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Warranty Administrator
  • Sanco Thermo King
  • Brighton, MN FULL_TIME
  • Primary ResponsibilitiesReview work orders to ensure manufacturer complianceReturn improperly completed work orders to dealer who originated the documents for correctionsFollow policy and procedure gu...
  • 18 Days Ago

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Warranty Administrator
  • Luther Automotive Group
  • Minneapolis, MN FULL_TIME
  • Warranty AdministratorOver 60 years ago, the Luther Automotive Group purchased its first dealership. Over thirty-eight dealerships and five collision and glass centers later, Luther continues to build...
  • 19 Days Ago

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0 Warranty Manager jobs found in Burnsville, MN area

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Warranty/Production Coordinator
  • Creative Homes
  • Saint Paul, MN
  • Job Type Full-time Description Job Purpose The Warranty/Production Coordinator completes organization tasks to ensure de...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep
  • Jabra
  • Minneapolis, MN
  • **Position:** Customer Care Representative **Reports to Title:** Supervisor/Manager, Customer Care **Department/Division...
  • 3/27/2024 12:00:00 AM

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Service and Operations Manager
  • Simplicity Group Holdings
  • Bloomington, MN
  • Job Description Job Description Position Title: Service and Operations Manager Reports to: EVP, Simplicity Wealth Depart...
  • 3/27/2024 12:00:00 AM

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Warranty Administrator
  • Minnesota Air Inc
  • Minneapolis, MN
  • Job Type Full-time Description SUMMARY The responsibility of this position is to manage every aspect of the warranty seg...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Burnsville, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/25/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Lakeville, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/25/2024 12:00:00 AM

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Technical Support and Warranty Manager
  • Minnesota Air Inc
  • Minneapolis, MN
  • Job Type Full-time Description SUMMARY This position will lead, manage, and maintain all activities of the Technical Sup...
  • 3/24/2024 12:00:00 AM

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Collection Specialist ($500 signing bonus) - Remove Work Opportunity
  • Creditor Advocates Inc
  • Prior Lake, MN
  • Job Description Job Description Fantastic Opportunity with Great Pay, Signing Bonus, and Remote Work! Rare opportunity w...
  • 3/24/2024 12:00:00 AM

Burnsville (/ˈbɜːrnzvɪl/) is a city 15 miles (24 km) south of downtown Minneapolis in Dakota County in the State of Minnesota. The city lies on the south bank of the Minnesota River, upstream from its confluence with the Mississippi River. Burnsville and nearby suburbs form the southern portion of Minneapolis–Saint Paul, the fifteenth largest metropolitan area in the United States, with about 3.6 million residents. According to the 2010 census, the population is 61,481. Burnsville has many attractions, including its regional mall, Burnsville Center. The city is also a recreational attraction w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Warranty Manager jobs
$79,487 to $116,480
Burnsville, Minnesota area prices
were up 1.4% from a year ago

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