Volunteer Coordinator jobs in Concord, CA

Hospice of the East Bay (HEB) is a community-based hospice and palliative care program providing services in the home and at our six-bed Hospice facility for terminally ill patients and those in need of palliative care. Care is given to patients and families by an interdisciplinary group. Bereavement care is provided to the family for a minimum of one year after the death. Hospice and palliative care offer a sponsored care program to provide services regardless of patient’s ability to pay.

POSITION SUMMARY:

Reporting to the VP, Chief Human Resources Officer, a Volunteer Coordinator is responsible for carrying out the overall objectives of HEB and the Volunteer Department. The Volunteer Coordinator will provide support to the Senior Volunteer Coordinator, Volunteer Specialist, and Volunteer Generalist as needed.

ESSENTIAL FUNCTIONS:

• Provides ongoing education and guidance to MSW’s and SCC’s re volunteer services; assists them with volunteer referrals and program details.
• Assesses all Patient Support requests for volunteers; communicates open assignments via email and phone; and matches assignments to those volunteer(s) determined to be most appropriate for circumstances.
• Communicates with HEB staff, including MSW's, SCC’s, RNCM's, the care team and the Volunteer Department, regarding volunteer requests and provides updates on volunteer assignments and visits.
• Provides one-on-one guidance to volunteers regarding their interactions with patients and families; collaborates with other Volunteer Department staff and Manager regarding problem placements and other issues.
• Creates, updates, maintains, and tracks Volunteer assignments.
• Communicates with Volunteers regarding the expected number of patient visits within a specific timeframe.
• Records Patient Support Volunteer Progress Notes in medical record system.
• Maintains communication with all Volunteers via emails, notes, phone support, rewards and recognizes volunteers to assure that they are remain connected to HEB, are informed of training and enrichment opportunities, and feel appreciated for their contributions.
• Attends IDT meetings as Volunteer Department representative.
• Assists in maintaining all Volunteer personnel and medical records, as needed.
• Participates and assists if requested with the monthly volunteer meetings.
• Participates in Volunteer training as requested.
• Participates in the planning and execution of the following annual Volunteer events: field observations, competency testing and Volunteer Recognition Event.
• Provides support to other Volunteer staff members as requested.
• Other duties: performs other duties as assigned/requested.

POSITION REQUIREMENTS:

• High school graduate or equivalent.
• A minimum of 2 years’ experience in a related field.
• Health Care or Hospice experience preferred.
• Experience as a Volunteer or in working with Volunteers preferred.
• Must have good working knowledge of Microsoft Office software (i.e., MS Outlook, and Word) as a minimum. Basic Excel knowledge preferred.

EXPERIENCE & EDUCATION:

• Excellent interpersonal and communication skills.
• Good time management skills.
• Ability to work independently, handle multiple tasks and prioritize.
• Excellent attention to detail and exceptional listening skills.
• Ability to communicate effectively with the public, volunteers, patients, families, and co-workers.
• Ability to work sensitively with individuals experiencing anticipatory grief or recent loss.
• Must exercise sound judgment and make decisions that comply with company policy.

Benefits

• 403b Retirement Account and generous company match.
• Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA)
• Up to 27 days of PTO/Holiday
• Group & Voluntary Life / Accidental Death & Dismemberment Insurance
• Tuition Reimbursement
• Employee Discounts
• Employee Assistance Program
• Work with passionate team members that have the same commitment to our organization as you.

Come join our team and make a real difference when you go to work!