Voice Communications Manager jobs in Wayne, NJ

Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Store Manager of Service
  • Cox Communications
  • Paterson, NJ FULL_TIME
  • Position Summary

    Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

     

    Duties & Responsibilities

    • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
    • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
    • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
    • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
    • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.
    • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.
    • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.
    • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
    • Partner with the Fleet business team to maintain and build Fleet service customer relationships.
    • Advise associates, technicians, and customers on tires, parts and service programs.
    • Effectively communicates with all store associates, managers, and customers.
    • Key holder and responsible for basic and detailed opening and closing responsibilities.
    • Other duties as assigned.

     

    Knowledge, Skills, and Abilities

    • High school diploma or equivalent required.
    • One year of experience in automotive service environment.
    • Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.
    • Valid Driver's License.
    • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
    • Acted as a work lead or supervisor previously.
    • Ability to exercise judgement and to work independently.
    • Strong customer service skills.
    • Ability to handle difficult customer situations.
    • Comfortable utilizing up-sell techniques.
    • Strong cash handling skills, including the use of POS systems.
    • Strong verbal communication skills.
    • Demonstrated consistency, accuracy and follow-through.
    • Ability to work Days, Nights, Holidays and Weekends.

     

    Physical Demands/Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

     

    Physical Demands

    • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
    • Frequent standing and walking for long periods of time.
    • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
    • Climb up and down ladders to retrieve and stock merchandise.
    • Communicate effectively in person, by telephone, or by using telecommunications equipment.
    • Enters and locates information on computer.
    • Presents information to small and large groups.
    • Visually verifies information, often in small print.
    • Safely operates a motor vehicle.
    • Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
    • High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.
  • 21 Days Ago

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Communications Manager - Entry Level
  • WK Solutions Inc.
  • Clifton, NJ FULL_TIME
  • Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is look...
  • 1 Day Ago

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Communications Manager - Entry Level
  • WK Solutions Inc.
  • Hackensack, NJ FULL_TIME
  • Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is look...
  • 17 Days Ago

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Marketing Communications Manager - Entry Level
  • Pristine Management Group Inc
  • Clifton, NJ FULL_TIME
  • The Marketing Communications Manager and their team will work directly with potential customers in order to establish a proper marketing plan, comprehensive solutions, and an outstanding sales pitch d...
  • 5 Days Ago

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Marketing Communications Manager - Entry Level
  • Pristine Management Group Inc
  • Wayne, NJ FULL_TIME
  • The Marketing Communications Manager and their team will work directly with potential customers in order to establish a proper marketing plan, comprehensive solutions, and an outstanding sales pitch d...
  • 12 Days Ago

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Marketing Communications Manager - Law Firm
  • Frier & Levitt, LLC
  • Brook, NJ FULL_TIME
  • Frier Levitt, selected by NJBIZ as a 2023 Best Place to Work in New Jersey, and established in 2000, is a national boutique law firm focused exclusively on Healthcare and Life Sciences. The Firm draws...
  • 13 Days Ago

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0 Voice Communications Manager jobs found in Wayne, NJ area

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Communications Manager
  • Ramaz School
  • New York, NY
  • Ramaz School - Communications Manager Working closely with the Communications Director and key school personnel, the Com...
  • 3/28/2024 12:00:00 AM

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Communications Manager
  • Tarte Cosmetics
  • New York, NY
  • tarte™ is the pioneer of high-performance naturals™ & one of the fastest growing cosmetic companies in the U.S. Nearly 2...
  • 3/27/2024 12:00:00 AM

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Senior Communications Manager
  • Westchester County
  • White Plains, NY
  • The Communications Department at Westchester County Government is a dynamic and innovative work environment with a commi...
  • 3/26/2024 12:00:00 AM

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Strategic Communications Manager
  • Vaco
  • Newark, NJ
  • Strategic Communications & Brand Manager About Us: Vaco Staffing is conducting a confidential search on behalf of a Fort...
  • 3/25/2024 12:00:00 AM

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Internal Communications Manager
  • Beacon Hill Staffing Group
  • New York, NY
  • Our client, in the non-profit space, is looking for an Internal Communications Manager for a 6-month contract. This role...
  • 3/25/2024 12:00:00 AM

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Communications Manager
  • Wikimedia Foundation
  • New York, NY
  • Summary The Wikimedia Foundation is seeking a Communications Manager to help lead the communications for our advocacy an...
  • 3/24/2024 12:00:00 AM

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Senior Communications Manager
  • City of New York
  • New York, NY
  • Job Description The Agency Youll Join: The NYC Mayor's Office administers all city services, public property, most publi...
  • 3/24/2024 12:00:00 AM

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Campaign Communications Manager
  • Weill Cornell Medical College
  • New York, NY
  • Title: Campaign Communications Manager Location: Midtown Org Unit: Dev Comms Work Days: Monday-Friday Exemption Status: ...
  • 3/24/2024 12:00:00 AM

Wayne is a township in Passaic County, New Jersey, United States located less than 20 miles (32 km) from Midtown Manhattan, and is home to William Paterson University. As of the 2010 United States Census, the township had a total population of 54,717, reflecting an increase of 648 (+1.2%) from the 54,069 counted in the 2000 Census, which had in turn increased by 7,044 (+15.0%) from the 47,025 counted in the 1990 Census. Wayne was formed as a township by an act of the New Jersey Legislature on April 12, 1847, from portions of Manchester Township. Totowa was formed from portions of Wayne and Man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Manager jobs
$141,692 to $187,996
Wayne, New Jersey area prices
were up 1.5% from a year ago

Voice Communications Manager in Virginia Beach, VA
As Infrastructure and Voice Communications Manager, you will lead the development, management and implementation of the Trusts data and telephony network, Voice Recording and mobile data strategy including the necessary integration between a number of services.
December 11, 2019
Voice Communications Manager in San Diego, CA
Change your voice from male to female, female to male, young to old, robotic, echo.
February 11, 2020
Voice Communications Manager in Stockton, CA
Exploring new ways of thinking about voice in the workplace.
January 31, 2020