Voice Communications Manager jobs in Seattle, WA
Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Voice Communications Manager jobs
- Amazon
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Seattle, WA
FULL_TIME
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BASIC QUALIFICATIONS
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- 5 years of program or project management experience
- Bachelor's degreeDESCRIPTION
Amazon’s US 3P Business represents an incredible opportunity to address a vast market segment, and is an area of high interest for Amazon. We are focused on building solutions that enable our Sellers to grow and deliver unique products and services to customers.
We are hiring a Sr. Program Manager to join the Voice of the Seller (VOS) team for SPRS (Selling Partner Recruitment and Success) and related US Store programs. In this role, you will own the launch and delivery of a net new self sustaining Seller <> Amazon product connect platform. This platform will be pivotal for Amazon to establish new ways to tackle the information asymmetry between Amazon Sellers and Amazon product teams, mechanizing our core LP of "Customer Obsession" into our product dev efforts (both proactively and retroactively) for partner teams. The learnings from this effort would be used to inform product/ policies across tech, product, and business/ category teams. The success of this role will amount to a closer working partnership between Amazon and its Sellers, and continued reinvestment of the Seller base into Amazon stores. The ideal candidate here is a mix of both customer facing and product facing capabilities.
Key job responsibilities
Key job responsibilities:
- Manage and support the group of Sellers within the forum, including vetting requests for additional referrals into the forum. While this isn't a direct account management position, there will be programmatic management mechanisms (1:many) to oversee.
- Channel personalized messaging post root cause issue resolution, as derived from Seller feedback.
- Host mentorship/ insight discussions between new and existing Sellers, driving community learning.
- Managing ongoing feedback discussions with the product teams we support.
- Conducting usability studies, mock up polling, and other research mechanisms between Sellers and product teams.
- Work with research and science teams to map proven incremental improvements in SX, as observed from the forum, to WW SX impact estimates and programs.
About the team
This Voice of Seller team sits within the Sales Strategy and Operations org.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USAPREFERRED QUALIFICATIONS
- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience working cross functionally with tech teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 3 Days Ago
- 4000 ARCHDIOCESE OF SEATTLE PAYROLL SVC
-
Seattle, WA
OTHER
- Job Details Job Location: 0015 St. Anne Parish, Seattle - Seattle, WA Position Type: Part Time Salary Range: Undisclosed DescriptionSt. Anne Catholic Parish is looking for a part time Communications M...
- 9 Days Ago
- PlayStation Global
-
Bellevue, WA
FULL_TIME
- ABOUT FIREWALK STUDIOS Firewalk Studios is dedicated to creating unforgettable multiplayer experiences that capture the joy of playing together. We believe in the power of multiplayer and want to deli...
- 9 Days Ago
- Firewalk Studios LLC
-
Bellevue, WA
FULL_TIME
- ABOUT FIREWALK STUDIOS Firewalk Studios is dedicated to creating unforgettable multiplayer experiences that capture the joy of playing together. We believe in the power of multiplayer and want to deli...
- 9 Days Ago
- OneAmerica
-
Seattle, WA
FULL_TIME
- Employment type: Full-time, Exempt Full-Time Salary Band: $66,000-$70,000 Program Area: Communications Reports To: Senior Communications Manager Location: Seattle, WA; Vancouver, WA; Yakima, WA BACKGR...
- 27 Days Ago
- University of Washington (UW) Medicine
-
Seattle, WA
OTHER
- Req #: 220371 Department: DEPARTMENT OF CHEMICAL ENGINEERING Job Location: Seattle Campus Posting Date: 03/31/2023 Closing Info: Open Until Filled Salary: $5,462 - $8,192 per month Other Compensation:...
- 30 Days Ago
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0 Voice Communications Manager jobs found in Seattle, WA area
- Buddha Jewelry Official
-
Seattle, WA
- Must-Haves Ability to anticipate and proactively resolve leadership needs, helping them prioritize and setting them up f...
- 4/17/2024 12:00:00 AM
- Russell Tobin
-
Seattle, WA
- Job Description Job Description Russell Tobin & Associates is currently seeking a Purchasing/Procurement Specialist to w...
- 4/15/2024 12:00:00 AM
- Kellermeyer Bergensons Services, LLC
-
Seattle, WA
- Join a fast-paced, growing, and exciting company full of great opportunities! About Us Our culture is unique and driven ...
- 4/15/2024 12:00:00 AM
- OfferUp
-
Bellevue, WA
- About the role: OfferUp is seeking an accomplished Engineering Manager to lead our Communications Team. The OfferUp Comm...
- 4/14/2024 12:00:00 AM
- OfferUp
-
Bellevue, WA
- About the role: OfferUp is seeking an accomplished Engineering Manager to lead our Communications Team. The OfferUp Comm...
- 4/14/2024 12:00:00 AM
- 24 Seven Talent
-
Seattle, WA
- Location: Seattle, WA Duration: 8 month contract Pay: $30/hr Title: Purchasing/Procurement Specialist II Responsibilitie...
- 4/13/2024 12:00:00 AM
- Advantage Solutions
-
Kirkland, WA
- Retail Sales Representative Are you a people person, persuasive, positive, confident? If so, we're now hiring Retail Sal...
- 4/10/2024 12:00:00 AM
- R Squared Solutions
-
Redmond, WA
- Launching your sales career could be just one quick chat away. We're hiring now for our Retail Sales team, and are looki...
- 2/21/2023 12:00:00 AM
About Seattle, Washington
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