Voice Communications Manager jobs in Gilbert, AZ

Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Voice Ordering Live Operations
  • DoorDash
  • Tempe, AZ FULL_TIME
  • About the Team

    As one of DoorDash's core Support Operations teams, Voice Ordering Live Operations is a highly specialized and tactical team, tasked with ensuring the live ordering capabilities for our merchants and customers alike.

    About the Role

    As a Manager on our Voice Ordering Live Operations team, you will oversee the day-to-day operations and long-term success of your team. We're looking for someone with people management experience, who is solution-focused and has a natural capacity to effectively manage groups of people to achieve collective goals. Our best Managers are team first, manage change, and have experience guiding and motivating people at all levels across a variety of responsibilities. 

    NOTE: This role operates full-time out of our Tempe Arizona office and requires the ability to flex to off-hour shifts such as mornings, evenings, weekends, and holidays. 

    You’re excited about this opportunity because you will…

    • Lead, coach and develop a team of 5 people leaders
    • Strategize by designing, building and executing process improvement projects to drive operational efficiencies and improve the customer experience
    • Partner cross-functionally with Support and business stakeholders to build a best-in-class operation
    • Oversee the performance metrics (Conversion, Escalation Rate, AHT, QA, Retention, NPS) of your team and operate at the lowest level of detail to understand and influence outcomes

    We’re excited about you because…

    • You have 1 years of people management experience leading people leaders (managing leaders with direct reports)
    • You have experience with implementing and managing a PCI DSS team & environment
    • You want to lead the outcome and positively shape our most important metrics. You have experience leading projects, hitting goals, and succeeding in a team environment (1 years of consulting, start-up and project management experience)
    • You're persistent in achieving goals and will do what is needed to ensure things are successful
    • You can easily operate in an ever-evolving and changing work environment
    • You can translate high-level goals into applicable plans using technical knowledge and data (must be comfortable navigating and summarizing large datasets in Excel to surface insights)

    About DoorDash

    At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

    DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

    Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

    If you need any accommodations, please inform your recruiting contact upon initial connection.

  • 13 Days Ago

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Channel Manager (East Area)
  • Saddleback Communications
  • Scottsdale, AZ FULL_TIME
  • Our Benefits We care about our employee’s well-being – emotional, physical and financial. In addition to competitive compensation, we offer a full suite of employee benefits from insurance to 401K to ...
  • Just Posted

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Inside Channel Manager
  • Saddleback Communications
  • Scottsdale, AZ FULL_TIME
  • Our Benefits We care about our employee’s well-being – emotional, physical and financial. In addition to competitive compensation, we offer a full suite of employee benefits from insurance to 401K to ...
  • 10 Days Ago

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Security Systems Project Manager
  • IES Communications
  • Mesa, AZ FULL_TIME
  • Job Summary: The Project Manager has overall responsibility including managing and estimating assigned project(s). The Project Manager ensures that all contracted work is estimated, developed, impleme...
  • 12 Days Ago

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Data Center Program Manager
  • IES Communications
  • Mesa, AZ FULL_TIME
  • Job Description THIS ROLE REQUIRES CURRENT OR PREVIOUS EXPERIENCE WITHIN HYPERSCALE DATA CENTER PROJECTS AND PROJECT TEAMS Job Summary: The Program Manager is responsible for the portfolio management ...
  • 15 Days Ago

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Project Manager - Audio Visual
  • IES Communications
  • Tempe, AZ FULL_TIME
  • Job Description Job Summary: The Project Manager is the overall manager for assigned project(s). The Project Manager ensures that all contracted work is developed, implemented, installed and managed i...
  • 16 Days Ago

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0 Voice Communications Manager jobs found in Gilbert, AZ area

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Account Manager - Communications Industry - Remote (Dallas, TX)
  • The Select Group
  • Phoenix, AZ
  • Account Manager – Communications Industry - Remote The Select Group is looking for high-impact sales professionals to jo...
  • 3/28/2024 12:00:00 AM

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Marketing Associate
  • Innovative Promotions
  • Gilbert, AZ
  • With years of experience in the communication field, Innovative Promotions has created relationship-based methods focuse...
  • 3/28/2024 12:00:00 AM

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General Manager Plastic Machining Shop
  • Epic Manufacturing
  • Gilbert, AZ
  • Job Description Job Description Qualifications Industry knowledge of plastics and plastic machining is required At least...
  • 3/26/2024 12:00:00 AM

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Marketing and Communication Manager
  • Temple Kol Ami
  • Scottsdale, AZ
  • Job Description Job Description Work for an amazing non-profit in a hybrid environment where you have creative freedom. ...
  • 3/26/2024 12:00:00 AM

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Asset Management Administrator - Communications
  • Turning Point USA
  • Phoenix, AZ
  • Position Title: Asset Management Administrator - Communications Employment: Full Time, Salaried, Exempt Report To: Asset...
  • 3/25/2024 12:00:00 AM

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Human Resources Representative
  • Vivid HR & Staffing
  • Phoenix, AZ
  • Key Responsibilities: Partner with the HR team to design and implement corporate training and development programs. Own ...
  • 3/25/2024 12:00:00 AM

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Accountant, CPA or EA, Tax preparer
  • Basc Expertise of AZ LLC
  • Gilbert, AZ
  • Job Description Job Description About BASC: BASC Expertise is a Tax, Payroll and Accounting Firm founded in 2004, locate...
  • 3/24/2024 12:00:00 AM

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Strategic Communication Lead - IT and Risk
  • Russell Tobin
  • Glendale, AZ
  • Job Description Job Description Job Title: Strategic Communication Lead-IT and Risk Location: Glendale, AZ Duration: 3+ ...
  • 3/24/2024 12:00:00 AM

Gilbert is a town in Maricopa County, Arizona, United States, located southeast of Phoenix, within the Phoenix metropolitan area. Once known as the "Hay Shipping Capital of the World", It is the sixth-largest municipality in Arizona, and the fifth-largest in the Metropolitan Phoenix Area. Gilbert encompasses 76 square miles (197 km2) and has made a rapid transformation from an agriculture-based community to an economically diverse suburban center located in the southeast valley of the Greater Phoenix area. In the last three decades, Gilbert has grown at an extremely high rate, increasing in po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Manager jobs
$121,415 to $161,093
Gilbert, Arizona area prices
were up 2.2% from a year ago

Voice Communications Manager in Virginia Beach, VA
As Infrastructure and Voice Communications Manager, you will lead the development, management and implementation of the Trusts data and telephony network, Voice Recording and mobile data strategy including the necessary integration between a number of services.
December 11, 2019
Voice Communications Manager in San Diego, CA
Change your voice from male to female, female to male, young to old, robotic, echo.
February 11, 2020
Voice Communications Manager in Stockton, CA
Exploring new ways of thinking about voice in the workplace.
January 31, 2020