Voice Communications Analyst jobs in Waterloo, IA

We're seeking a Cisco Voice Engineer to join our team! In this role, you will serve as an engineering resource for implementation of Cisco voice solutions and integration activities in accordance with adopted best practices. Responsibilities will be centered around regional systems in support of the overall enterprise system design.

This position is open to remote/work from home but must reside in Iowa or Wisconsin area.

Preferred location: within an hour of Des Moines, Iowa.

Some travel required.

COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.

Why UnityPoint Health?

• Commitment to our Team –We’ve been named a Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint 

Voice Engineering

• Provide input towards Cisco voice strategy and roadmap development.
• Focus on implementation of newly defined or existing solutions according to approved designs
• Serve as a technical escalation resource during system downtimes or when addressing regional system impacts
• Identify optimization opportunities and drive service improvements leveraging root-cause analysis
• Act as a peer reviewer for change controls involving applicable regional systems
• Execute test procedures and validate features and functionality for system upgrades and changes
• Act as a subject matter expert for their regional systems
• Work collaboratively with IT Peer groups to ensure system implementation is conducted within standard operating procedures

Technical Lead/Issue Resolution

• Participate as a technical lead in the implementation of defined solutions, product upgrades, or medium impact changes within applicable region
• Serve as a technical resource for Cisco Administrators for incident management and customer issue resolution

Education:

• Bachelor’s degree in Telecommunications or Networking or equivilant work experience.
• Preferred:
  • The following Cisco Certifications – CCNA collaboration, CCNP Collaboration preferred.

Experience:

• 4 years’ experience with Cisco Voice; (CUCM, CUC, UCCX). Experience Call Recording solutions, and functional knowledge of SIP, MGCP, SCCP, and other voice related protocols.
• Experience with large deployments and utilizing Cisco system tools to create efficiencies
• Experience with integrating Cisco voice with other telephony solutions
• Experience supporting or maintaining an enterprise dial-plan
• Experience supporting or maintain centralized voice solutions for regional systems
• 2-4 years’ experience with SME in an enterprise sized Cisco voice environment preferred.