Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Position Overview
The DDI Communications Engineer position is responsible for ensuring core infrastructure equipment operates in a stable, efficient, and optimized manner. Specific tasks include assisting with design, installing, configuring, testing, monitoring and maintaining enterprise networks and communications platforms. The Engineer will resolve issues and consult with the Lead Engineers to apply outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills; ensuring all core communications infrastructure operates effectively and efficiently to maximize digital experiences for LCPS staff, students, and community. The position will assist in developing process to ensure the district gains maximum benefit from supported technologies. The Engineer may also work as a Technology Support Center resource to ensure collaboration with all teams to resolve issues quickly.
Roles and Responsibilities
The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:
Qualifications
Below are the qualifications for this position:
Physical Requirements
The following provides a brief description of physical requirements for this position:
While performing the duties of this job, the employee is regularly talking. expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Telework Disclosure
Employees who perform the responsibilities of the above position have been identified as having the potential to telework. Telework is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for telework privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are teleworking will work their required scheduled hours and gain approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Teleworking privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools.
FLSA Status: Exempt
Months/Days/Hours: 12 months, 248 days, 8 hours per day
Reports to: Supervisor, Communications Engineering
Telework Eligible: Partial
Salary Range: $66,450 - $122,790 annually