Voice Communications Analyst jobs in Utah

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

I
Lead Communications Technician
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Job Description

  • Job Summary:

    The Sr. Lead Communications Tech is the overall manager on a small to medium sized project.  The Senior Lead Communications Tech ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company’s requirements, including but not limited to:  safety, quality, management and financial performance requirements.  All aspects of the assigned project must be carried out as efficiently as possible with respect to staffing, materials management, financial management customer care and customer delivery goals.

    Job Duties and Responsibilities:

  • The Sr. Lead Communications Tech will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues per Company policies and procedures. Complete recommendations for project related employees’ performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives.
  • The Sr. Lead Communications Tech acts as the senior Company liaison for operational interface with customer representative(s).
  • The Sr. Lead Communications Tech will plan for, manage, monitor and maintain project profitability to achieve Company goals.
  • The Sr. Lead Communications Tech will ensure that deadlines are met per customer requirements.
  • The Lead Communications Tech will manage overall workload distribution, staffing levels and monitor the customer delivery and job installation progress.
  • The Sr. Lead Communications Tech manages successful job completion; ensure productivity, job completion and compliance to project budget.
  • The Sr. Lead Communications Tech will review all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.
  • The Sr. Lead Communications Tech will fully complete all IES and project paperwork accurately and on time (specifically timesheets, material transfers, work orders, change orders, tool transfers and others as required); ensure all Job Closing Packages meet customer and Company standards.
  • The Lead Communications Tech will perform quality checks; manage the prevention of outages; conduct in day to day job walks to ensure quality; prepare red-lined as-built drawings.
    • The Sr. Lead Communications Tech serves as main on-site customer contact for questions and/or concerns; attend facility and constructions meetings when required.
    • The Sr. Lead Communications Tech will perform work consistently demonstrating a detailed level of technical knowledge; troubleshoot and resolve technical issues as they arise.
    • The Lead Communications Tech will review and monitor operational processes for accuracy, completeness, and efficiency, including but not limited to estimating, purchasing, invoicing, warehousing, scheduling and reporting.
    • The Sr. Lead Communications Tech will develop, redesign and implement process improvements as required to bring processes up to effective levels.
    • The Sr. Lead Communications Tech will be in concert with the Training Department, monitor all quality and safety issues related to the operations department. Actively promote safety as our priority.
    • The Sr. Lead Communications Tech will lead any assigned operations meetings and training sessions.
    • The Sr. Lead Communications Tech will also manage tools and truck inventory/maintenance.
    • The Sr. Lead Communications Tech will complete any other responsibilities as assigned.

    Min

    Max

    Qualifications

    Physical and Mental Requirements:

    • Must be self-motivated, positive in approach, and convey an appropriate professional image.
    • Must promote the Company culture and mission to all employees, vendors, clients and business partners.
    • Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
    • Must also have excellent organizational skills and the ability to develop branch and job processes and best practices.
    • Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
    • Must be able to travel within the branch territory and/or regional territory as needed.
    • Must possess the ability to learn and teach the Company and customer project management systems.
    • Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
    • Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.

    Education, Certification, License, and Skill Requirements:

    • Prefer a minimum of three (3) years’ experience of supervisory or managerial experience.
    • Must have a minimum of three (3) years’ experience as a Lead Communications Technician or similar position.
    • Must also have a minimum of five (5) years’ experience in telecommunications or a related technical or construction field.
    • Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and MS Project).
    • Must meet Company minimum driving standards.
    • Must have demonstrated verifiable ability to define a project, create a project scope of work, create an estimate, develop detailed associated tasks and manage these to completion and customer turnover.
    • Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.

    Minimum Years of Experience

    6

    License Required

    No

    Minimum Education

    High School

    Overview

    IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2019 fiscal year ending September 30, 2019 IES produced over $1.1 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

     

    EEO Statement

    PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

     

    EEO & Affirmative Action

    The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

     

    View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

     

    View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

     

    Disability Accommodation

    IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

     

    IES Participates in E-Verify

     

    E-Verify Information

     

    English/Spanish

     

    Right to Work

    English

    Spanish

  • 20 Days Ago

I
Communications Technician I
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Job Description Job Summary: The Communications Technician I must learn and possess the skills required to function as a contributing member of a technical team. Typically, the Technician I possess no...
  • 23 Days Ago

I
Senior Lead Communications Technician
  • IES Communications
  • Salt Lake City, UT FULL_TIME
  • Job Description Job Summary:The Sr. Lead Communications Tech is the overall manager on a small to medium sized project. The Senior Lead Communications Tech ensures that all contracted work is develope...
  • 23 Days Ago

I
Traveling -Lead Communications Technician
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Traveling is required for this position! Job Summary:The Lead Communications Technician will act as the on-site coordinator and crew supervisor for voice and data installation projects. The Lead Comm ...
  • 13 Days Ago

I
Communications Technician I
  • IES Communications
  • Bluffdale, UT FULL_TIME
  • Job Description Job Summary: The Communications Technician I must learn and possess the skills required to function as a contributing member of a technical team. Typically, the Technician I possess no...
  • Just Posted

I
Communications Technician II
  • IES Communications
  • Bluffdale, UT FULL_TIME
  • Job Description Job Summary: The Communications Technician II must possess the ability to perform the technical responsibilities of a Cable Installer and function as a lead member of a technical team....
  • Just Posted

N
Lead Data Scientist
  • Nucleix Ltd.
  • San Diego, CA
  • About Nucleix: Nucleix is a leader in the field of next-generation sequencing and its application in medical diagnostics...
  • 3/28/2024 12:00:00 AM

H
Imaging Systems Administrator
  • HCA Healthcare
  • Anchorage, AK
  • Classification: Contract to Hire Contract Length: 3 months Job ID: 16413417 Location: Anchorage, AK CereCore® provides E...
  • 3/28/2024 12:00:00 AM

N
Business Analyst
  • Neudesic, an IBM Company
  • Irvine, CA
  • About Neudesic, an IBM Company Passion for technology drives us, but it’s innovation that defines us. From design to dev...
  • 3/28/2024 12:00:00 AM

P
Digital Marketing Analyst - Paid Media Analytics & Optimization
  • PACSUN
  • Anaheim, CA
  • Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styl...
  • 3/28/2024 12:00:00 AM

C
Financial Analyst
  • Cove Communities
  • Phoenix, AZ
  • Job Summary The Financial Analyst will play a crucial role in providing financial reporting, business insights, and anal...
  • 3/28/2024 12:00:00 AM

A
Healthcare Strategy Analyst - Employee Benefits
  • AssuredPartners
  • The Healthcare Strategy Analyst position is responsible for working with Underwriting, Data, Account Managers, and produ...
  • 3/28/2024 12:00:00 AM

H
Senior GRC Security Analyst
  • Hirewell
  • Chicago, IL
  • Join our innovative team at a pioneering industry leader revolutionizing the way we build! We celebrate diversity, champ...
  • 3/28/2024 12:00:00 AM

O
New Business Development Analyst
  • Oak View Group
  • Greenwood Village, CO
  • Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Ti...
  • 3/28/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$59,920 to $77,276

Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020