Voice Communications Analyst jobs in Springfield, MA

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

We are seeking a Billing Analyst , who will report to the Financial Analyst.

ROLE SUMMARY:

The Billing Analyst is an important role in ensuring accurate and timely billing processes, , implementing billing procedures as well as identifying opportunities for optimization and efficiency improvements . . This position sits within the Accounting and Finance team at Cloud5 during a period of growth and offers excellent professional development opportunities.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

• Create and distribute customer invoices for monthly recurring revenue, parts & dispatch and installation.
• Review and analyze customer billing data to ensure accuracy and completeness, including pricing, terms and customer data.
• Compile month end reports in Exce
• Update new customer additions & terminations.
• Monitor billing systems and processes to identify and resolve discrepancies or errors.
• Conduct regular audits of billing records and financial transactions to identify revenue leakage or fraud.
• Collaborate with cross-functional teams to address billing-related issues and implement solutions.
• Propose and implement process improvements and automation initiatives to optimize billing operations.
• Utilize analytical tools and techniques to analyze billing data and trends, and reporting support inclusive of revenue, aging and margin analysis
• Assist with compiling data for the annual audit.
• Support, when needed, Accounts Receivable collections, in explaining billing related issues and contacting B2B customers via email and phone to collect on past due invoices
• Other tasks to include entering vendor invoices for purchase orders; assisting with W9 and COI forms for Subcontractors for Insurance Audits.
• Perform special projects and ad-hoc reporting as needed.

REQUIRED EDUCATION AND EXPERIENCE:

• 2 years experience in billing, revenue assurance, accounts receivable or financial accounting
• Excellent proficiency in Microsoft Excel and ERP systems e.g. NetSuite, SAP etc.
• Must have attention to detail and a high level of accuracy.
• Effective organizational skills.
• Effective written communication skills.
• Exceptional customer service skills with our customers and internal departments.
• Manage miscellaneous projects while maintaining general work flow responsibilities.
• Strong work ethic and motivation to excel.
• Ability to remain flexible to accommodate priority changes.
• Wiling to ask questions and suggest alternative courses of action.
• Team player.
• Takes ownership of assignments and takes pride in their work.

DESCRIPTION OF WORK ENVIRONMENT:

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.

Typical hours are 8:30am – 5:30 pm Local Time; overtime is required as

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Accounts receivable: 2 years (Required)
• Financial accounting: 2 years (Required)
• Billing: 2 years (Required)

Work Location: Hybrid remote in Ste 200 Springfield, MA 01107