Voice Communications Analyst jobs in Scranton, PA

Wilkes University invites applicants full and part-time opportunities as a Communications Officer in the University Police Department (UPD). The Department is committed to providing a safe environment for students, faculty, staff and campus visitors. You can learn more about the University Police department by clicking here.

The Communications Officer receives and transmits information via campus radio and telephone systems. Monitors fire and intrusion alarm systems as well as CCTV cameras. Responsibilities include include interacting with various members of the public in person and via telephone, and dispatching Officers during routine and emergency situations. The Communications Officer will maintain a detailed activity log of all public safety actions. Performs other administrative functions related to Parking Enforcement, Identification Issuance, Access Control, Campus Switchboard Operations, and Records Maintenance.

The position of Communications Officer involves regular and irregular shift work and shift rotations necessary to provide emergency and non-emergency dispatching/call taking 24 hours a day, 7 days a week, 52 weeks a year (weekends and holidays included). Work shifts are normally eight (8) hours in duration but may be extended in the event of emergency, disaster, staffing shortage, workload or work-in-progress. Ability to maintain consistent attendance, on-time reporting to scheduled work shifts and ability to work overtime when necessary are required.

A high school diploma is required. The ideal candidate will have two years' experience or an equivalent combination of education and work experience that demonstrates the necessary skills and abilities to perform the job. Prior law enforcement and/or emergency dispatching experience is preferred, but not required. Working knowledge of computer applications and experience with data entry preferred. Must be detailed oriented, demonstrate a high degree of accuracy in work output; experience in communicating effectively to a diverse audience is essential. Must demonstrate customer service skills and maintain strict confidentiality. Salary is commensurate with qualifications and experience.

Please be sure to include a cover letter, resume or curriculum vitae and three references.

Wilkes University is constantly seeking to become a more diverse community and to enhance its capacity to value and capitalize on the cultural richness that diversity brings. The University strongly encourages applications from persons with diverse backgrounds. Wilkes University does not discriminate in its employment practices or in its educational programs or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

Employment at Wilkes is contingent upon the results of a thorough background screening.