Voice Communications Analyst jobs in Sandy, UT

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Lead Communications Technician
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Job Description

  • Job Summary:

    The Sr. Lead Communications Tech is the overall manager on a small to medium sized project.  The Senior Lead Communications Tech ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company’s requirements, including but not limited to:  safety, quality, management and financial performance requirements.  All aspects of the assigned project must be carried out as efficiently as possible with respect to staffing, materials management, financial management customer care and customer delivery goals.

    Job Duties and Responsibilities:

  • The Sr. Lead Communications Tech will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues per Company policies and procedures. Complete recommendations for project related employees’ performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives.
  • The Sr. Lead Communications Tech acts as the senior Company liaison for operational interface with customer representative(s).
  • The Sr. Lead Communications Tech will plan for, manage, monitor and maintain project profitability to achieve Company goals.
  • The Sr. Lead Communications Tech will ensure that deadlines are met per customer requirements.
  • The Lead Communications Tech will manage overall workload distribution, staffing levels and monitor the customer delivery and job installation progress.
  • The Sr. Lead Communications Tech manages successful job completion; ensure productivity, job completion and compliance to project budget.
  • The Sr. Lead Communications Tech will review all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.
  • The Sr. Lead Communications Tech will fully complete all IES and project paperwork accurately and on time (specifically timesheets, material transfers, work orders, change orders, tool transfers and others as required); ensure all Job Closing Packages meet customer and Company standards.
  • The Lead Communications Tech will perform quality checks; manage the prevention of outages; conduct in day to day job walks to ensure quality; prepare red-lined as-built drawings.
    • The Sr. Lead Communications Tech serves as main on-site customer contact for questions and/or concerns; attend facility and constructions meetings when required.
    • The Sr. Lead Communications Tech will perform work consistently demonstrating a detailed level of technical knowledge; troubleshoot and resolve technical issues as they arise.
    • The Lead Communications Tech will review and monitor operational processes for accuracy, completeness, and efficiency, including but not limited to estimating, purchasing, invoicing, warehousing, scheduling and reporting.
    • The Sr. Lead Communications Tech will develop, redesign and implement process improvements as required to bring processes up to effective levels.
    • The Sr. Lead Communications Tech will be in concert with the Training Department, monitor all quality and safety issues related to the operations department. Actively promote safety as our priority.
    • The Sr. Lead Communications Tech will lead any assigned operations meetings and training sessions.
    • The Sr. Lead Communications Tech will also manage tools and truck inventory/maintenance.
    • The Sr. Lead Communications Tech will complete any other responsibilities as assigned.

    Min

    Max

    Qualifications

    Physical and Mental Requirements:

    • Must be self-motivated, positive in approach, and convey an appropriate professional image.
    • Must promote the Company culture and mission to all employees, vendors, clients and business partners.
    • Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
    • Must also have excellent organizational skills and the ability to develop branch and job processes and best practices.
    • Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
    • Must be able to travel within the branch territory and/or regional territory as needed.
    • Must possess the ability to learn and teach the Company and customer project management systems.
    • Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
    • Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.

    Education, Certification, License, and Skill Requirements:

    • Prefer a minimum of three (3) years’ experience of supervisory or managerial experience.
    • Must have a minimum of three (3) years’ experience as a Lead Communications Technician or similar position.
    • Must also have a minimum of five (5) years’ experience in telecommunications or a related technical or construction field.
    • Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and MS Project).
    • Must meet Company minimum driving standards.
    • Must have demonstrated verifiable ability to define a project, create a project scope of work, create an estimate, develop detailed associated tasks and manage these to completion and customer turnover.
    • Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.

    Minimum Years of Experience

    6

    License Required

    No

    Minimum Education

    High School

    Overview

    IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2019 fiscal year ending September 30, 2019 IES produced over $1.1 billion in revenue and employed over 5000 employees at over 79 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females. Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

     

    EEO Statement

    PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

     

    EEO & Affirmative Action

    The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. 

     

    View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

     

    View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

     

    Disability Accommodation

    IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

     

    IES Participates in E-Verify

     

    E-Verify Information

     

    English/Spanish

     

    Right to Work

    English

    Spanish

  • 20 Days Ago

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Communications Technician I
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Job Description Job Summary: The Communications Technician I must learn and possess the skills required to function as a contributing member of a technical team. Typically, the Technician I possess no...
  • 23 Days Ago

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Senior Lead Communications Technician
  • IES Communications
  • Salt Lake City, UT FULL_TIME
  • Job Description Job Summary:The Sr. Lead Communications Tech is the overall manager on a small to medium sized project. The Senior Lead Communications Tech ensures that all contracted work is develope...
  • 23 Days Ago

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Traveling -Lead Communications Technician
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Traveling is required for this position! Job Summary:The Lead Communications Technician will act as the on-site coordinator and crew supervisor for voice and data installation projects. The Lead Comm ...
  • 13 Days Ago

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Intern- Compliance Analyst, Compliance Risk Management
  • Compliance Analyst, Compliance Risk Management - Zions Bank Careers
  • Salt Lake, UT INTERN
  • Intern - Compliance Analyst, Compliance Risk Management 2024 Paid Summer Internship May thru mid-August This internship is not eligible for relocation assistance. Local candidates preferred. Zions Ban...
  • 1 Day Ago

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Superintendent - Network Systems
  • IES Communications
  • Salt Lake, UT FULL_TIME
  • Job Description This postion position is in Phoenix, AZ and will require relocation Job Summary: The Superintendent is the overall manager on a small to medium sized project. The Superintendent ensure...
  • 20 Days Ago

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0 Voice Communications Analyst jobs found in Sandy, UT area

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Board Certified Behavior Analyst (BCBA)
  • Copa Health
  • Magna, UT
  • Description Join the Copa Health Team Today! Immediately Hiring a Full-Time Board-Certified Behavior Analyst (BCBA) loca...
  • 3/28/2024 12:00:00 AM

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Clinical Procedure Card Services Analyst
  • Intermountain Healthcare
  • Salt Lake City, UT
  • Job Description: This role requires clinical experience as an Operating Room registered nurse or as a surgical technicia...
  • 3/28/2024 12:00:00 AM

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Vendor Delivery Assurance Analyst
  • Qualtrics
  • Provo, UT
  • **Vendor Delivery Assurance Analyst** Provo, Utah, United States Category Services Operations JOB DESCRIPTION The Qualtr...
  • 3/28/2024 12:00:00 AM

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GRC Risk Management Systems Business Analyst
  • Synchrony Financial
  • Draper, UT
  • Job Description: Role Summary/Purpose: We are seeking a highly motivated and detail-oriented individual to join our dyna...
  • 3/27/2024 12:00:00 AM

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Senior Revenue Operations Analyst
  • Skillable
  • Salt Lake City, UT
  • Skillable is a 100% remote and virtual tech company that's modernizing the world of training. Come share your profession...
  • 3/27/2024 12:00:00 AM

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AVP, Credit Model Development – Consumer Bank Models
  • Synchrony Financial
  • Draper, UT
  • Job Description: Role Summary/Purpose: In this role, you will manage Consumer Bank (CB) models in the Credit organizatio...
  • 3/26/2024 12:00:00 AM

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Service Desk Analyst
  • eTeam
  • Salt Lake City, UT
  • Job Title: Service Desk Analyst Location: Salt Lake City, UT 84101 (Onsite) Duration: 10+ Months+ High possibility of ex...
  • 3/24/2024 12:00:00 AM

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Service Desk Analyst
  • Momentum Resource Solutions
  • Salt Lake City, UT
  • Job Description Job Description Our client, a multinational investment firm, is searching for a Service Desk Analyst. Th...
  • 3/24/2024 12:00:00 AM

Sandy is a city in Salt Lake County, Utah, United States. The population was 87,461 at the 2010 census, making it the sixth-largest city in Utah. The population is currently estimated to be about 96,145 according to the July 1, 2017 United States Census. Sandy is home to the Shops at South Town shopping mall; the Jordan Commons entertainment, office and dining complex; and the South Towne Exposition Center. It is also the location of the soccer-specific Rio Tinto Stadium, which hosts Real Salt Lake and Utah Royals FC home games, and opened on October 8, 2008. The city is currently developing ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$60,585 to $78,134
Sandy, Utah area prices
were up 2.3% from a year ago

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Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
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Primarily manages personal wireless communications services (PWCS).
January 30, 2020