Voice Communications Analyst jobs in Salt Lake City, UT

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits              

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Evaluate existing business processes to identify areas for improvement and optimization.
• Collaborate with cross-functional teams to understand business requirements and objectives.
• Identify opportunities for workflow automation to enhance operational efficiency.
• Implement automation solutions to streamline repetitive tasks and improve process agility.
• Analyze business processes to identify system integration points and requirements.
• Assess the impact of integrations on existing workflows and systems.
• Translate business needs into technical specifications for development teams.
• Develop and execute test plans to ensure the successful integration of systems.
• Identify and troubleshoot issues during integration testing phases.
• Ensure accurate and timely synchronization of data across integrated systems during integration testing phases.
• Implement data validation processes to maintain data integrity.
• Provide support for troubleshooting and resolving integration-related issues.
• Document requirements for monitoring integration of systems for performance, errors, and anomalies.
• Document integration processes, configurations, and troubleshooting procedures.
• Maintain documentation to support knowledge transfer and future reference.
• Provide training to end-users on new automated processes and functionalities.
• Create user guides and documentation for self-service reference.
• Collaborate with stakeholders including primary or lead users, IT teams, and business analysts.
• Communicate effectively to ensure alignment on process improvement goals and outcomes.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements:  Less than 25%

Education

Minimum of a 4 Year / Bachelors Degree or equivalent experience

Experience

2 years of Process improvement, business systems analyst, or similar

Knowledge, Skills, and Abilities

• Good communication skills and ability to work closely with different departments
• Problem solving and analytical skills
• Excellent planning and organizational skills
• Ability to create current and future state value stream maps
• Agile expertise
• Advanced spreadsheet and flow chart skills
• Microsoft Dynamics experience a plus

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.   

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.   

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.  As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.