Voice Communications Analyst jobs in Roswell, GA
Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Voice Communications Analyst jobs
Lead Technical Analyst
- Cox Communications
-
Union, GA
FULL_TIME
-
Union City, GA, United States
19936_R202441274-6c5010e07f036a42a63c8b5f3faec5ef
Cox Communications
Cox Communications is seeking a highly, motivated, experienced, and skilled Lead Technical Analyst to join the team. This role will play a crucial role in identifying and evaluating opportunities within our organization. You will collaborate with cross-functional teams to drive continuous improvement, implement Intelligent Automation solutions, and frame the business value of these initiatives.
Job Responsibilities:
Process Automation Opportunity Identification:- Lead the identification and assessment of automation opportunities across various business functions.
- Collaborate with stakeholders to understand existing processes and pain points to identify areas for automation.
- Drive continuous improvement by identifying bottlenecks, inefficiencies, and areas for optimization.
Problem Solving & Value Framing:- Develop and communicate a compelling business case for IA initiatives.
- Collaborate with business stakeholders to define key performance indicators (KPIs) and measure the success of IA products.
- Use strong business acumen and strategic thinking skills to link Intelligent Automation solutions with business outcomes.
- Use analytical, problem solving, organizational, interpersonal, and motivational skills to move cleanly from theoretical to implementation thinking.
- Adapt to changing assignments, multiple and conflicting priorities to ensure focus is on achieving the highest value business outcomes.
- Stay abreast of the latest IA technologies and tools to understand and evaluate alternatives to leverage technology to solve problems.
Collaboration:- Actively seeks feedback on interaction with customers and employees, and acts on it for improvement opportunities.
- Collaborate with cross-functional teams, including developers, testers, and solution architects, to ensure the successful delivery of IA solutions.
- Facilitate business value workshops and discussions to share insights and gather input from stakeholders and qualify opportunities for process enhancement and automation.
- Use strong communication skills, both written and oral, to adapt messaging to different levels within the organization.
The ideal candidate will have the following competencies & skills:- Strong influencing skills and ability to work in a matrixed environment.
- Excellent interpersonal and customer service skills.
- Excellent organizational and analytical skills.
- Ability to work effectively under pressure, and shift priorities quickly as required and rapidly adapt to changing environments.
- Excellent problem solving and prioritization skills with strong attention to detail.
- Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems.
- Proven ability to work well with all levels in the organization (both business & technical), with the ability to keep discussions at the appropriate level of abstraction.
- Demonstrated communication capabilities with key stakeholders.
- Excellent oral and written communication skills.
- Experience in project delivery methodologies (e.g., Agile, Scrum) to effectively lead automation initiatives from inception to implementation.
- Demonstrated ability and willingness to stay updated with emerging technologies and industry trends related to Intelligent Automation.
- Familiarity with process mining tools and techniques.
Minimum Qualifications- Bachelor's degree in related field and 4 years' experience; or a Master's degree and 2 years' experience; or Ph.D. and up to 1 year experience; or 8 years' experience in lieu of degree.
- Experience in business process improvement and/or automation with a strong understanding of business processes, workflows, and process mapping.
- Experience working in or with corporate technology team
Preferred:- Proven experience leveraging Intelligent Automation including RPA/RDA, OCR/IDP, Process Mining/Intelligence to solve business problems.
- Experience within a center of excellence/shared services organization environment a plus.
- SQL, report writing, and data analysis skills are highly valued
USD 85,500.00 - 128,300.00 per year
Compensation:
Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. - 25 Days Ago
Communications Analyst
- Constellis
-
Marietta, GA
FULL_TIME
- POSITION SUMMARY To support efforts associated with the ACC Counterdrug program. These tasks involve services to be performed to meet ACC’s specialized CD engineering, technical, and management requir...
- 29 Days Ago
Communications Analyst
- Triple Canopy
-
Marietta, GA
FULL_TIME
- POSITION SUMMARY To support efforts associated with the ACC Counterdrug program. These tasks involve services to be performed to meet ACC's specialized CD engineering, technical, and management requir...
- 29 Days Ago
Business Systems Analyst - Voice Services, Cash App
- Cash App
-
Atlanta, GA
FULL_TIME
- Job DescriptionWe connect people. Our customers call the support line in moments of need. These calls can be the difference between paying for a tank of gas or not, paying for groceries or not. These ...
- 26 Days Ago
Digital Communications Data Analyst
- Cox Enterprises
-
Atlanta, GA
FULL_TIME
- Cox Enterprises is hiring a Digital Communications Data Analyst to join our team! As a Data Analyst on the digital communications team, you are both business-oriented and technically savvy. You will d...
- 14 Days Ago
Human Resources and Communications Analyst
- SAIC
-
Atlanta, GA
FULL_TIME
- Job ID: 2404251-2913 Location: REMOTE WORK, GA, US Date Posted: 2024-03-20 Category: Communications Subcategory: Communications Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum...
- 1 Month Ago
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0 Voice Communications Analyst jobs found in Roswell, GA area
AVP, Solution Architect
- Synchrony Financial
-
Alpharetta, GA
- Job ID: E2401356 Job Description: Role Summary/Purpose: The AVP, Solution Architect - Digital Solutions plays a pivotal ...
- 4/25/2024 12:00:00 AM
AVP, Solution Architect
- Synchrony
-
Alpharetta, GA
- Job Description: Role Summary/Purpose: The AVP, Solution Architect - Digital Solutions plays a pivotal technical role wi...
- 4/25/2024 12:00:00 AM
SAP Support Analyst
- EIS
-
Atlanta, GA
- Description About Us EIS is a leading North American distributor of process materials, production supplies, specialty wi...
- 4/24/2024 12:00:00 AM
Master Data Management - Senior Consultant - Consulting - Location OPEN
- Ey
-
Atlanta, GA
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/24/2024 12:00:00 AM
Dynamics CRM & Power Platform Solution Architect - Senior - Consulting - Location OPEN
- Ey
-
Atlanta, GA
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/24/2024 12:00:00 AM
Dev/ops System Support Analyst
- Jobs For Humanity
-
Atlanta, GA
- Job DescriptionPosition Type :Full time Type Of Hire :Experienced (relevant combo of work and education) Education Desir...
- 4/23/2024 12:00:00 AM
Information Security Analyst
- ServiceNow
-
Atlanta, GA
- Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We...
- 4/21/2024 12:00:00 AM
Senior Lead Application Developer
- ADP
-
Alpharetta, GA
- ADP Technology Services, Inc. is hiring a Senior Lead Application Developer in our Alpharetta, GA location. Are you empa...
- 4/9/2024 12:00:00 AM
About Roswell, Georgia
Roswell is a city in north Fulton County, Georgia, United States. In the official 2010 U.S. Census it had a population of 88,346. The 2017 estimated population was 94,786, making Roswell the state's eighth-largest city. A suburb of Atlanta, Roswell has an affluent historic district.
Roswell is located in northern Fulton County at 34°2′2″N 84°20′39″W / 34.03389°N 84.34417°W / 34.03389; -84.34417 (34.033896, −84.344028). It is bordered to the north by Milton, to the northeast by Alpharetta, to the east by Johns Creek, to the southeast by Peachtree Corners in Gwinnett County, to the south by S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$61,597 to $79,460
Roswell, Georgia area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Voice Communications Analyst do?
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020