Voice Communications Analyst jobs in Orem, UT
Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Voice Communications Analyst jobs
Voice of Customer - Director
- Vivint, Inc.
-
Lehi, UT
FULL_TIME
- Job Description Overview: As a Voice of Customer Director, you will play a pivotal role in managing the Net Promoter System (NPS) and ensuring the continuous improvement of our products and services by implementing and managing a robust closed-loop feedback system, including both the inner and outer loop. You will be responsible for gathering customer feedback both positive and negative, analyzing it, and driving actionable insights that lead to enhanced customer experiences. This role will manage the Net Promoter system and platform, gathering and reporting results, facilitating cross-channel data sharing, defining KPIs, integrating customer data, and leading work to inform customer strategy priorities. This role requires a blend of analytical skills, project management capabilities, and a deep understanding of customer needs and preferences. Key Responsibilities: Design and Implement Closed Loop Feedback Program: Develop strategies and methodologies for collecting, analyzing, and acting upon customer feedback across various touchpoints (e.g., surveys, social media, reviews, and customer support interactions). This includes the inner loop and outer loop. Ensure customer feedback is addressed in a timely and effective manner. Manage Feedback Collection Channels: Oversee the selection, implementation, and maintenance of tools and platforms used for gathering customer feedback, ensuring they are effective and user-friendly. Analyze Feedback Data: Utilize data analytics techniques to interpret feedback data, identify trends, patterns, and areas for improvement, and generate actionable insights. Cross-functional Collaboration: Collaborate with cross-functional teams such as product development, marketing, customer support, and sales to disseminate feedback insights and drive initiatives for improving products and services. Drive Continuous Improvement: Develop and implement strategies to close the feedback loop effectively, ensuring that customer concerns and suggestions are addressed in a timely manner. Use data to measure the impact of customer feedback on business outcomes, including customer retention and revenue growth. Monitor KPIs: Define and track key performance indicators (KPIs) related to customer feedback and satisfaction, providing regular reports and insights to senior management. Customer Experience Optimization: Work closely with UX/UI designers and product managers to translate customer feedback into actionable product enhancements that improve the overall customer experience. Stay Abreast of Industry Trends: Keep up-to-date with industry best practices, emerging technologies, and trends related to customer feedback management and customer experience to continuously enhance the feedback program. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred). Proven experience (10 years) in a similar role, preferably in a customer-centric organization. Experience managing Net Promoter System (NPS) and inner & outer loop management Strong analytical skills with proficiency in data analysis tools and techniques. Ability to collect and analyze data to drive insights and action Excellent project management and organizational abilities. Exceptional communication skills with the ability to convey complex ideas and insights clearly and concisely to executive leadership Experience working with customer feedback management platforms (e.g., Medallia, Qualtrics, InMoment). Ability to collaborate effectively with cross-functional teams and drive initiatives to completion. Experience working in a fast-paced, high-growth environment A passion for understanding customer needs and a commitment to delivering exceptional customer experiences. Certification in project management or customer experience management is a plus. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.
- 19 Days Ago
General Assignment Reporter
- Brehm Communications
-
Vernal, UT
FULL_TIME
- Uintah Basin Media, a division of Gull Communications, Inc., is seeking a full-time or part-time General Assignment Reporter for the Vernal Express.JOB PURPOSE: Collects and analyzes information about...
- 21 Days Ago
Wireless Systems Sales Representative
- Idaho Communications
-
Provo, UT
FULL_TIME
- Check out our employee highlight: https://www.daywireless.com/blog/2022/11/21/how-to-work-hard-and-have-fun-in-dws-sales/ This is a base commission role. Guaranteed salary! You have the potential to e...
- 1 Month Ago
Outside Sales (Advertising)
- Brehm Communications
-
Richfield, UT
FULL_TIME
- Do you love your community, enjoy helping your neighbors and friends grow their businesses and have a passion for being successful? Do you enjoy meeting with clients to discuss their business and help...
- 1 Month Ago
Sales Representative (Outside)
- Brehm Communications
-
Vernal, UT
FULL_TIME
- Pursue you sales career with UB Media and the Vernal Express!UB Media | Where you go to know!Salary positions available CommissionFull-time employees are eligible for: Benefits, Vacation, Sick, Holida...
- 1 Month Ago
General Assignment Reporter
- Brehm Communications
-
Vernal, UT
FULL_TIME
- Uintah Basin Media, a division of Gull Communications, Inc., is seeking a full-time or part-time General Assignment Reporter for the Vernal Express.JOB PURPOSE: Collects and analyzes information about...
- 1 Month Ago
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0 Voice Communications Analyst jobs found in Orem, UT area
Dynamics CRM & Power Platform Solution Architect - Senior - Consulting - Location OPEN
- Ey
-
Salt Lake City, UT
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/24/2024 12:00:00 AM
Delivery Financial Analyst
- Qualtrics
-
Provo, UT
- **Delivery Financial Analyst**Provo, Utah, United States Category Services Operations JOB DESCRIPTION The Qualtrics XM P...
- 4/24/2024 12:00:00 AM
Senior Graphic Designer
- Clearlink Technologies, LLC
-
Draper, UT
- Who We're Looking For - Sr Graphic Designer We are looking for a full-time Sr Graphic Designer to work on our in-house w...
- 4/24/2024 12:00:00 AM
Business Analyst ( Remote ) ( Pharmacy )
- AssistRx
-
Salt Lake City, UT
- The Business Analyst will be working on a variety of interesting projects, and work closely with our clients as well as ...
- 4/23/2024 12:00:00 AM
Triage Security Analyst - Intern
- Arctic Wolf
-
Pleasant Grove, UT
- Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-c...
- 4/23/2024 12:00:00 AM
Manager, Security Operations
- Arctic Wolf
-
Pleasant Grove, UT
- Ready to further your career in the fast-paced, exciting world of cyber security? Arctic Wolf, with its unicorn valuatio...
- 4/23/2024 12:00:00 AM
Digital User Experience Analyst
- ConsultNet
-
Salt Lake City, UT
- Digital User Experience Analyst Remote (certain states) 6 - month contract to hire $57.00 to $67.00per hour Job Descript...
- 4/22/2024 12:00:00 AM
Information Security Analyst - Salt Lake City
- Packsize
-
Salt Lake City, UT
- About PacksizePacksize is redefining the way businesses and their customers use and experiencepackaging around the world...
- 4/22/2024 12:00:00 AM
About Orem, Utah
Orem is a city in Utah County, Utah, United States, in the northern part of the state. It is adjacent to Provo, Lindon, and Vineyard and is about 45 miles (72 km) south of Salt Lake City. Orem is one of the principal cities of the Provo-Orem, Utah Metropolitan Statistical Area, which includes all of Utah and Juab counties. The population was 84,324 at the 2000 census, while the 2010 population was 88,328 making it the fifth-largest city in Utah. Utah Valley University is located in Orem. The Orem Owlz of the minor league baseball Pioneer League play their home games at the college.
Orem uses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$58,817 to $75,874
Orem, Utah area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Voice Communications Analyst do?
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020