Voice Communications Analyst jobs in Marrero, LA

Key Focus: The Data Analyst II is responsible for providing information, insights, and analyses regarding the performance of Cox Business sales channels, including standard reporting and monitoring of the health of the business, ad-hoc analyses, and proactive identification of actionable optimization opportunities. This position interacts with a variety of teams to understand strategies and provide insights and reporting to inform prioritization and data-driven decisions for sales strategy and operations. The Data Analyst II is recognized as a Subject Matter Expert (SME) on issues related to reporting and aggregating internal and external data sources to produce analyses, insights and metrics.

Primary Duties and Responsibilities

• Partner with Cox Business teams to understand business needs and establish requirements to provide reporting, analysis, actionable insights, and recommendations to drive growth and business optimization.
• Build holistic user-centric reporting, dashboard and analyses, that fit business need, align with or optimize sales and business operations flows, and create an effective user experience for consuming insights.
• Create advanced reporting and dashboards primarily in Salesforce, CRMA & Tableau as well as ad hoc analysis using outside reporting platforms. Manage full-cycle dashboard and reporting delivery from requirements to design and development, and through launch and adoption. Set proper delivery expectations according to business priorities with manager's support.

• Define complex business logic and data integration requirements to enable reporting and analysis needs. Validate the data in our reporting to ensure cross-system data is accurate and aligned to current business definition.

• Apply advanced analytics methodologies to our business data, and provide insights based on historical trends to inform future forecast and optimization strategies.
• Leverage statistical testing and experimental design methodologies to determine impact of organizational actions.
• Identify and recommend ways to improve data analysis's tools, technologies, and methods.
• Work with direct line of leadership to define priorities. Must be able to deliver against business goals working both independently and collaboratively across functional teams.
• Promotes positive work environment. Develops, builds, and manages relationships within team and in collaboration with regional peers.

Qualifications

Minimum

• Bachelor's degree in a related discipline and 2 years' experience in a related field.
  • The right candidate could also have a different combination, such as a master's degree and 2 years' experience; or 6 years' experience in a related field
• 2 years working with business intelligence tools to generate analytics on a variety of data sources (Salesforce Tableau, CRM Analytics, Microsoft Power BI, etc.)
• 1 years' experience with Salesforce reporting and CRM Analytics. Tableau a plus.
• Experience with SAQL and SQL required. R or Python a plus.
• Experience synthesizing large volumes of data and complex questions into clear analyses and actionable findings. Experience defining business logic, metrics and measurement for sales or similar use cases.
• Advanced Excel skills required, including formula, graphs, and visualization development.
• Demonstrates a consultative mindset and desire to understand business strategy, process and user needs, and translate them into actionable, consumable reporting and analysis products.
• Strong communication skills with the ability to successfully comprehend and communicate analytics artifacts, business insights, and resulting implications to non-technical business partners.
• Ability to manage priorities and be self-motivated, working independently and within cross-functional teams.

Preferred Skills:

• Salesforce certifications related to CRMA, Einstein and similar insights areas.
• Experience with Salesforce Sales Cloud
• Experience in migrating assets across the Salesforce ecosystem (e.g., Tableau to CRMA)

USD 64,200.00 - 96,400.00 per year

Compensation:

Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.