Voice Communications Analyst jobs in Missouri

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Rep 1, Cust Svc Internet/Voice
  • Charter Communications
  • Bridgeton, MO FULL_TIME
  • This posting is for our class starting May 19, 2024

    At a Glance

    Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

    Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

    Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.


    Who are you?

    No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.


    What is the Internet/Voice Representatives role?

    It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

    It's all about learning and growing.

    This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you'll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.


    With a deliberate path to success.

    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear.


    In addition to the core benefits -- industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off -- we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.


    What's required to get started?

    The minimum qualifications for the Internet/Voice Representative are:

    • Ability to read, write, speak and understand English
    • High School Diploma or GED

    Preferred qualifications:

    • 6 months or more of customer service or related experience
    • 6 months or more of basic technical support experience
    • 6 months or more heavy volume phone experience
    • 6 months or more experience working with computers and multiple software applications

    Are you ready to join our team?

    Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

    **This position is 100% In Office**


    CRP114 2024-29304 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

     

  • 9 Days Ago

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Accounts Payable Analyst
  • Charter Communications
  • St. Louis, MO FULL_TIME
  • If you have an interest in technology and a desire to bring innovation to Corporate Finance, joining Spectrum's Transactional Accounting team could be a good fit for you. They value individuals with a...
  • 12 Days Ago

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2024 Summer Intern: Assoc Billing Analyst - Customer Operations
  • Charter Communications
  • Maryland, MO INTERN
  • The Spectrum Internship ExperienceWho is Spectrum? We are a Connectivity Company. We connect our customers to superior communications and entertainment products with the highest quality service.As a S...
  • 3 Days Ago

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VoIP Tier 2 Technician
  • IT-Voice
  • Earth, MO FULL_TIME
  • Our goal at IT Voice is to have the best employees who make up the best team that provides the best service to our customers. As a fast-growth company with strong values, we offer more than just IT & ...
  • 16 Days Ago

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Communications Analyst - US Branch Network
  • Citi Private Bank
  • Fallon, MO FULL_TIME
  • The Communications Analyst responsible for leading the formulation and implementation of communications across the US Branch Network business. In addition to managing a weekly newsletter with a wide d...
  • 1 Month Ago

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Adjunct Instructor of Voice
  • Webster University
  • St. Louis, MO FULL_TIME
  • Description Adjunct Instructor of Voice: Deliver high level music instruction to University students as required for students' degree program. Devise and develop a course of study appropriate for each...
  • 21 Days Ago

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Lead Data Scientist
  • Nucleix Ltd.
  • San Diego, CA
  • About Nucleix: Nucleix is a leader in the field of next-generation sequencing and its application in medical diagnostics...
  • 3/28/2024 12:00:00 AM

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Imaging Systems Administrator
  • HCA Healthcare
  • Anchorage, AK
  • Classification: Contract to Hire Contract Length: 3 months Job ID: 16413417 Location: Anchorage, AK CereCore® provides E...
  • 3/28/2024 12:00:00 AM

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Business Analyst
  • Neudesic, an IBM Company
  • Irvine, CA
  • About Neudesic, an IBM Company Passion for technology drives us, but it’s innovation that defines us. From design to dev...
  • 3/28/2024 12:00:00 AM

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Digital Marketing Analyst - Paid Media Analytics & Optimization
  • PACSUN
  • Anaheim, CA
  • Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styl...
  • 3/28/2024 12:00:00 AM

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Financial Analyst
  • Cove Communities
  • Phoenix, AZ
  • Job Summary The Financial Analyst will play a crucial role in providing financial reporting, business insights, and anal...
  • 3/28/2024 12:00:00 AM

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Healthcare Strategy Analyst - Employee Benefits
  • AssuredPartners
  • The Healthcare Strategy Analyst position is responsible for working with Underwriting, Data, Account Managers, and produ...
  • 3/28/2024 12:00:00 AM

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Network Operations Manager
  • Peraton
  • Ashburn, VA
  • Peraton is seeking a Network Operations Technical Manager to join our team of qualified and diverse individuals. The qua...
  • 3/28/2024 12:00:00 AM

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Tableau Specialist
  • TAYS, Inc
  • Baltimore, MD
  • Tableau Specialists Location: Woodlawn, MD - This is a Hybrid role and requires up to 2 days on-site work in Woodlawn, M...
  • 3/28/2024 12:00:00 AM

Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$60,341 to $77,819

Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020
Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020