Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
GENERAL PURPOSE:
The Support Analyst is responsible for supporting and responding to the Center’s customer service requests, break fix, and problem resolution of issues.
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE, SKILLS & ABILITIES:
· Ability to learn new technologies and assimilate new information quickly.
REQUIRED EDUCATION AND EXPERIENCE:
· Three (3) years of experience in support analyst, service desk, or equivalent field.
OR;
PREFERRED EDUCATION AND EXPERIENCE:
LICENSES AND CERTIFICATION:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a typical office environment, which includes a technical workstation, a computer room with a controlled environment, as well as working with internal and external customers onsite. The noise level is usually moderate with frequent interruptions. Ability to travel, sometimes overnight by car or aircraft.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use dexterity of hands and fingers to operate computers, keyboards, handle or feel; and talk and hear. The employee is required to type on keyboard for extended periods of time. The employee is occasionally required to stand; walk, reach with hands and arms; climb and balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift, carry, and or push up to 50 pounds. The employee is required to see, specifically to include up close, distance, color, and peripheral; depth perception and ability to adjust focus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Benefits:
Job Type: Full-time
Pay: $55,376.00 - $83,064.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
0 Voice Communications Analyst jobs found in Kent, WA area