Voice Communications Analyst jobs in Jackson, MS

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Client Support Technician - Daytime Shift
  • Netlink Voice
  • Flowood, MS FULL_TIME
  • Netlink Voice is a cutting-edge telecom, networking, and IT solutions organization based in Flowood, MS. We are looking to add an additional Client Support Technician to our growing team. Individuals must be highly motivated, willing to accept challenges, and looking for growth opportunities. This position is available physically at our Flowood, MS office.

    As a member of the technical operations team, you will be responsible for providing remote support to our clients who have critical response time requirements. You will work independently and as part of a team to answer service desk calls, analyze technical issues, address escalations, and troubleshoot over the phone/via remote access. The ideal candidate must be a self-starter and able to perform and obtain results under minimal supervision. Strong written and verbal communication skills are required to succeed in this position.

    The hours are Monday through Friday 8:30AM to 5:30pm.

    Preferred Qualifications:

    • Proven hands-on IT and telecommunications troubleshooting experience.
    • Hands-on experience with monitoring, network diagnostic, and network analytics tools.
    • Knowledge of security concepts such as firewalls and VPNs.
    • Knowledge and experiance in VOIP technology.
    • MikroTik knowledge is a strong plus.

    Responsibilities include:

    • Respond to customer support tickets in a timely and accurate way, via phone, email, or chat.
    • Identify customer needs and help customers use specific features.
    • Analyze and report product malfunctions (for example, by testing different scenarios).
    • Update our internal databases with information about technical issues and useful discussions with customers.
    • Share feature requests and effective workarounds with team members.
    • Inform customers about new features and functionalities.
    • Follow up with customers to ensure their technical issues are resolved.

    Qualifications / Skills:

    • Proven ability to work independently and in a team environment.
    • Ability to multi-task and adapt to changes quickly.
    • Ability to work in a fast paced environment.
    • Strong organizational, presentation, and customer service skills.
    • Excellent diagnostic and problem-solving skills.
    • In-depth understanding of diverse computer systems and networks.

    Job Type: Full-time

    Pay: From $37,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • On call

    People with a criminal record are encouraged to apply

    Experience:

    • Help desk: 1 year (Preferred)
    • VoIP: 1 year (Preferred)

    Work Location: In person

  • 2 Days Ago

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BTR Genesis Project Manager
  • ITG Communications
  • Flowood, MS FULL_TIME
  • Provides support for project completion; assists with project plan in consultation with appropriate participants and coordinates steps to ensure participation of appropriate interested individuals and...
  • 20 Days Ago

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Construction Coordinator
  • ITG Communications
  • Flowood, MS FULL_TIME
  • Construction Coordinator position for Hattiesburg / Laurel / Meridian Markets Requirements Must be able to manage multiple projects and deliver on Comcast expectations. Manage multiple in-house and co...
  • 23 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Kosciusko, MS FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • Just Posted

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Project Coordinator, Telecommunications Construction
  • TAK Communications
  • Jackson, MS FULL_TIME
  • DescriptionOur family of companies make up one of the largest and fastest growing communications, broadband, and technology service companies in America. We strive daily to provide the best customer e...
  • Just Posted

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Wireless Field Technician
  • TrueNet Communications
  • Jackson, MS FULL_TIME
  • The Field Technician is responsible for the proper installation, operation, testing, maintenance and optimal performance of equipment associated with wireless network. This position offers technical e...
  • 3 Days Ago

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0 Voice Communications Analyst jobs found in Jackson, MS area

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Technologist-Medical Senior - JS Pathology General MBMC
  • Baptist Memorial
  • Jackson, MS
  • Summary Utilizes laboratory skills to perform and report results of clearly defined laboratory procedures assuring optim...
  • 3/28/2024 12:00:00 AM

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Information Technology (IT) Manager - Remote & Haiti
  • Amentum
  • Jackson, MS
  • Amentum, a large government contract company, is seeking a Information Technology (IT) Manager for a pending contract aw...
  • 3/28/2024 12:00:00 AM

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Technologist-Surgical I - JS OR MBMC
  • Baptist Memorial
  • Jackson, MS
  • Summary Assists surgical team during operation/procedure by arranging, inventoring and maintaining sterile set up for op...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Jackson, MS
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Data Steward Analyst
  • Cornerstone onDemand
  • Jackson, MS
  • **Data Steward Analyst** Data Steward Overview: The Data Steward Team exists to maintain accurate, actionable, and non-d...
  • 3/28/2024 12:00:00 AM

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Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect
  • Avanade Inc.
  • Jackson, MS
  • Introduction: The ICOE D365 Customer Service Business Solutions Architect (BSA) will provide technical and solution envi...
  • 3/28/2024 12:00:00 AM

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SAP Architect (Record to Report)
  • Concentrix
  • Jackson, MS
  • Job Title: SAP Architect (Record to Report) Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concent...
  • 3/27/2024 12:00:00 AM

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Data Center Data Management Specialist
  • CBRE
  • Jackson, MS
  • Data Center Data Management Specialist Job ID 156252 Posted 26-Feb-2024 Service line GWS Segment Role type Full-time Are...
  • 3/26/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$56,681 to $73,099
Jackson, Mississippi area prices
were up 1.2% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020