Voice Communications Analyst jobs in Des Moines, IA

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Cisco Voice Engineer
  • UnityPoint Health
  • Des Moines, IA OTHER
  • Overview

    We're seeking a Cisco Voice Engineer to join our team! In this role, you will serve as an engineering resource for implementation of Cisco voice solutions and integration activities in accordance with adopted best practices. Responsibilities will be centered around regional systems in support of the overall enterprise system design.

    This position is open to remote/work from home but must reside in Iowa or Wisconsin area.

    Preferred location: within an hour of Des Moines, Iowa.

    Some travel required.

    COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.

    Why UnityPoint Health?

    • Commitment to our Team –We’ve been named a Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.
    • Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
    • Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
    • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
    • Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
    • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint 


    Responsibilities

    Voice Engineering

    • Provide input towards Cisco voice strategy and roadmap development.
    • Focus on implementation of newly defined or existing solutions according to approved designs
    • Serve as a technical escalation resource during system downtimes or when addressing regional system impacts
    • Identify optimization opportunities and drive service improvements leveraging root-cause analysis
    • Act as a peer reviewer for change controls involving applicable regional systems
    • Execute test procedures and validate features and functionality for system upgrades and changes
    • Act as a subject matter expert for their regional systems
    • Work collaboratively with IT Peer groups to ensure system implementation is conducted within standard operating procedures

    Technical Lead/Issue Resolution

    • Participate as a technical lead in the implementation of defined solutions, product upgrades, or medium impact changes within applicable region
    • Serve as a technical resource for Cisco Administrators for incident management and customer issue resolution

    Qualifications

    Education:

    • Bachelor’s degree in Telecommunications or Networking or equivilant work experience.
    • Preferred:
      • The following Cisco Certifications – CCNA collaboration, CCNP Collaboration preferred.

    Experience:

    • 4 years’ experience with Cisco Voice; (CUCM, CUC, UCCX). Experience Call Recording solutions, and functional knowledge of SIP, MGCP, SCCP, and other voice related protocols.
    • Experience with large deployments and utilizing Cisco system tools to create efficiencies
    • Experience with integrating Cisco voice with other telephony solutions
    • Experience supporting or maintaining an enterprise dial-plan
    • Experience supporting or maintain centralized voice solutions for regional systems
    • 2-4 years’ experience with SME in an enterprise sized Cisco voice environment preferred.

    • Remote: Yes;
    • Area of Interest: Information Systems & Technical Support;
    • FTE/Hours per pay period: 1.0;
    • Department: Enterprise Communications;
    • Shift: Monday-Friday;
    • Job ID: 133732;
  • Just Posted

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Voice instructor needed in Norwalk, IA
  • Taylor Robinson Music
  • Norwalk, IA FULL_TIME
  • Job Description: Do you bring out the star in your students? Our motto here at Taylor Robinson Music is "Learn to Play From the Heart", and we are looking for private music instructors who share the s...
  • 8 Days Ago

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AI/ML Voice Natural Language Processing Trainer
  • Wells Fargo
  • Des Moines, IA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to focus on identifying, strategizing, planning, and executing artificial intelligence (AI) initiatives. Thi...
  • 8 Days Ago

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Voice Self-Service Conversational AI Implementor
  • Wells Fargo
  • Des Moines, IA FULL_TIME
  • About this role: Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the ...
  • 1 Month Ago

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Junior Project Manager
  • IES Communications
  • Des Moines, IA FULL_TIME
  • Job Description Field Engineering Responsibilities: CloseoutRedlinesTest AuditsLessons learnedWarrantiesProduct Submittals Redline(s): The leads and superintendents will oversee submitting changes to ...
  • 19 Days Ago

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Field Engineer
  • IES Communications
  • Des Moines, IA FULL_TIME
  • Job Description Field Engineering Responsibilities: CloseoutRedlinesTest AuditsLessons learnedWarrantiesProduct Submittals Redline(s): The leads and superintendents will oversee submitting changes to ...
  • 20 Days Ago

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0 Voice Communications Analyst jobs found in Des Moines, IA area

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SAP SuccessFactors Cloud HRIS Functional & Technical Lead (Direct Hire Perm)
  • Robert Half
  • Des Moines, IA
  • SAP SuccessFactors Cloud HRIS Functional & Technical Lead (Direct Hire Perm) IMMEDIATE HIRE! ADD TO STAFF position due t...
  • 3/28/2024 12:00:00 AM

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Kafka Developer
  • Applab Systems Inc
  • Des Moines, IA
  • Kafka Developer
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Des Moines, IA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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IT Project Manager
  • Apex Informatics
  • Des Moines, IA
  • Only local candidates for this opportunity. The contractor will be required to be onsite a minimum of 2 days/week. Exper...
  • 3/28/2024 12:00:00 AM

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Computer Support Associate - Greater Des Moines Area
  • RK Management Consultants, Inc. (RKMC)
  • Des Moines, IA
  • Job Duties: " Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in ...
  • 3/28/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Des Moines, IA
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Sr Software Engineer, Formal Leader Opportunity
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: Enterprise Business Solutions is looking for a transformational software engineering leader to lead our ...
  • 3/26/2024 12:00:00 AM

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Defined Benefit Data Management Analyst
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do Do you have strong Defined Benefit knowledge? Strong attention to detail? Do you like to solve problems? ...
  • 3/25/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$61,156 to $78,870
Des Moines, Iowa area prices
were up 0.8% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020