Voice Communications Analyst jobs in District of Columbia

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors. Team Overview:

You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.

We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.

What you'll do:

For an organization that annually ranks as one of the best places to work in the United States, this is the best time to join. With a vision towards the future, we are looking into what initiatives our firm can execute within a ten-year span to drive the support of potentially 30,000 financial advisors.

As a member of the Voice Services department at Edward Jones you will help manage over 14,000 IP extensions on an enterprise voice network supporting the firm's business processes while providing a highly available service to our clients, branches, and associates. You will be part of a team that provides a range of services from design, implementation, administration and support of enterprise-wide voice technologies that include a SIP core, Session Border Controllers, Computer Telephony Integration (CTI) applications, centralized call recording and work force management applications, automation and provisioning tools, and the installation, maintenance, and troubleshooting of encrypted end points.

Here are a few of the key responsibilities you will be a part of as a Network Analyst:

• Resolve complex problems of voice services and applications.
• Deliver quality and timely results while managing competing priorities.
• Improve overall service and efficiencies of the support processes year to year.
• Work closely with associates and third-party vendors to troubleshoot and resolve problems.
• Follow standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.

What Experience You Need:

• Bachelor's degree and/or relevant work experience
• 3 years of Systems or Network Engineering experience including :
  • Strong interpersonal and leadership skills, and strong communication skills

What Could Set You Apart:

• Experience in any/all the following :
  • Avaya Aura components and architecture,
  • Unified Communications,
  • SIP, RTP, SIP-TLS, and SRTP
  • Verint Call Recording, Verint Quality Monitoring and Workforce Management
  • Large scale IP voice networks
  • Windows and Linux

****Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday****

• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.
  • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work and Fortune magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
• 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work and Fortune magazine, ranking No. 45.
• 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For ranking by Great Places to Work and Fortune magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
  • 2022 Best Places to Work For LGBTQ Equality, Great Place to Work in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
    • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ Equality.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $59886 - $98752
Category: Headquarters