Voice Communications Analyst jobs in Cranston, RI

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Customer Care Voice Associate
  • Hashmap
  • Providence, RI FULL_TIME
  • Req ID: 254332

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

    We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States (US).

    This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

    Pay for this role is $20.00 Hr

    Position's General Duties and Tasks:

    • This is a fast-paced environment, navigating multiple systems and multitasking while taking 30-40 inbound calls per day from members and potential members
    • Verifying proper completion of enrollment and change documentation.
    • High attention to detail
    • Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
    • Adhering to attendance, professional conduct and member confidentiality policies and guidelines
    • Accepting and implementing coaching and feedback to achieve individual and team performance goals

    Requirements for this role include:

    • High School Diploma or equivalent.
    • Ability to work regularly scheduled shifts Monday - Friday 8:00 am to 8:00 pm EST and possibly Saturday and Sunday 8:00 AM to 12:00 EST (based on business need)
    • Ability to work remote with a stable internet connection from a noise Free/Distraction Free Workspace
    • Ability to work in a hybrid situation – onsite from our office (500 Exchange St, Providence, RI 02903) or remote, as needed.
    • 100 % Attendance required during Onsite training period, Monday-Friday 8:30-5:00 pm EST
    • Must be from RI or abutting towns.
    • 12 months of experience in a customer service role where you had to correspond in writing or over the phone with customers.
    • 12 months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions.
    • Prior experience working from home.
    • 12 months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web-based applications. Microsoft Office suite that required daily usage of Outlook, Excel and Word
    • Ability to type 40 WPM
    • This role requires employees to be fully vaccinated for COVID 19.

    This position has great access to public transportation, with a RIPTA bus stops at the building.

    About NTT DATA Services

    NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

    NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • 19 Days Ago

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Client Relationship Executive I- Cox Business
  • Cox Communications
  • Warwick, RI FULL_TIME
  • Warwick, RI, United States19936_R202439473-4998a1e68d7919c47aa20e4c3e31b406Cox CommunicationsHave you ever tended a flower garden? If so, you know that it takes time, patience and skill to get somethi...
  • 20 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Newport, RI FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • 22 Days Ago

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Manager Mobile Data and Insights Engagement
  • Cox Communications
  • Warwick, RI FULL_TIME
  • Manager, Mobile Data and Insights Engagement As a part of the Cox Mobile line of business, the Manager, Mobile Data and Insights Engagement is a critical consulting role for the Cox Mobile Data and In...
  • Just Posted

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Retail Sales Associate
  • Cox Communications
  • Providence, RI FULL_TIME
  • Providence, RI, United States19936_R202336605Cox CommunicationsEver stepped into a retail store and had a phenomenal customer service experience? Felt great, didn't it? How would you like to be respon...
  • 3 Days Ago

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Advertising Account Executive - Cox Media
  • Cox Communications
  • Coventry, RI FULL_TIME
  • Coventry, RI, United States19936_R202335569-cfbfd0f8cfa485ec1fe07463c7eef0adCox CommunicationsYou seem like the ambitious type. A real go-getter. And curious too. Someone who loves being in the mix, c...
  • 3 Days Ago

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0 Voice Communications Analyst jobs found in Cranston, RI area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Cranston, RI
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • West Warwick, RI
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Patrol Officer/Analyst Fri-Mon 2nd shift $20/$21.50 hr.
  • Securitas Inc.
  • Norton, MA
  • FUNCTIONS • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be doc...
  • 3/27/2024 12:00:00 AM

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Technician/Technologist - Garden City
  • Sonic Healthcare USA
  • Cranston, RI
  • Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNAis it in yours? You've got a p...
  • 3/26/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Cranston, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Cranston, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • West Warwick, RI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Director Communications Rhode Island Energy
  • PPL Corporation
  • Providence, RI
  • Company Summary Statement Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode ...
  • 3/24/2024 12:00:00 AM

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$66,682 to $85,997
Cranston, Rhode Island area prices
were up 1.6% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020