Voice Communications Analyst jobs in Columbus, GA

** Required for consideration, please submit your resume and call our Interview Mail Box on (706) 984-6600 and leave us a message as to why you feel you would be a good candidate to join our team! **

We are starting new team members at $13.00/hour (payroll is done weekly via direct deposit) with an additional $1.00/hour attendance bonus paid out monthly. In other words, if your attendance is impeccable for the month, you will earn an extra dollar for every hour you worked for that month, paid out as a bonus on the first payroll that covers the end of the previous month.

The primary responsibility of our team members is to answer telephone calls assigned to them in a professional manner, following the scripts and confirming information on each call.

In addition, our team members must be able to:

• Speak clearly and professionally
• Type 30 words per minute
• Be able to spell
• Be a good team player in a call center environment
• Be responsible and punctual
• Have weekend availability
• Have a solid work history and reliable transportation
• Drug free with a clean background check
• Be able to work alone in a secured office with cameras

The biggest challenge of our environment is that every call is different, never monotonous and you are constantly changing gears. One call may be for an apartment complex where there is a water leak and the next may be a patient calling in for their doctor. No day is the same!

We operate 24/7/365. This particular position involves evening and weekend shifts (typically in the 1:00pm - 11:00pm window of time), so availability is crucial. We try to rotate schedules on a 4 week rotation plan where a team member may work Saturday and Sunday this weekend, but then would have Sunday off the next weekend, and Saturday off the following weekend, and then on the 4th week, have the entire weekend off.

We offer extra work bonuses, we do company food events and celebrate milestones for team members. We offer performance bonuses and company recognition for team members too!

If this sounds like something you would enjoy and you meet the above criteria, we look forward to hearing from you!

** Please submit your resume and give our Interview Mail Box a call to leave us a message. Please call (706) 984-6600 and leave us a message on why you feel you would be a good candidate to join our team! **

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 32 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Referral program

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Application Question(s):

• Can you type at least 30 words per minute?
• Are you available to work weekends?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Columbus, GA 31907: Relocate before starting work (Required)

Work Location: In person