Voice Communications Analyst jobs in Anderson, SC

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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911- Emergency Communications Operator
  • Anderson County Unified Emergency Communications Center andersonsheriff.org for application
  • Anderson, SC FULL_TIME
  • APPLICANTS MUST COMPLETE A FORMAL AGENCY APPLICATION. YOU MAY GO TO ANDERSONSHERIFF.ORG TO PRINT OFF AN APPLICATION. INDEED IS USED FOR CONTACTING INTERESTED APPLICANTS BUT IN ORDER TO PROCEED YOU MUST COMPLETE AN APPLICATION AND TURN IT INTO THE SHERIFFS OFFICE. WE ASK FOR A PERSONAL EMAIL IN ORDER TO FORWARD THE APPLICATION AND REQUIRED DOCUMENTS TO PROCEED WITH HIRING PROCESS.

    Anderson County, SC Job Description

    COMMUNICATIONS OPERATOR

    GENERAL SUMMARY
    The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, relay information for dispatch or transfer calls appropriately, and perform administrative support tasks as required.
    ESSENTIAL DUTIES & RESPONSIBILITIES
    This job description intends to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees perform job-related tasks other than those specifically presented in this description.

    • Ability to deal with high call volume, as well as mental stress situations concerning life and death.
    • Performs multiple tasks simultaneously; while coordinating data received by data input while utilizing three separate keyboards and mouse functions, as well as monitoring multiple computer monitors, takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
    • Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency data into computer for dispatch or transfers/connects calls to appropriate department, extension/service, or agency.
    • Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on 911 hang-ups.
    • Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are required.
    • Contacts various other departments to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.
    • Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records, monitors alarm systems at specific locations. Monitoring all activity and surroundings in the Communication Center.
    • Maintains officers', fire, EMS, and other responding units' activities status always to ensure the safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks.
    • Enters/retrieves a variety of data into/from SLED/NCIC and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within the database; records information manually and/or on entry cards when the computer is out of service; reboots system from updates.
    • Performs computer background checks on criminals; peruses records for stolen reports; manages inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.
    • Operates facsimile machine; sends, acknowledges, and logs faxes; issues case numbers; performs pager, phone, and/or radio knock-out tests as required.
    • Provides the public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
    • Notifies appropriate personnel and/or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
    • Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, NCIC entries/retrievals of information, facsimiles, and teletypes, and administrative.
    • Performs administrative support duties such as replenishing various forms, changing computer papers, disseminating information to various departments, and pulling entry cards for validation. Depending on experience and willingness; ability to assist in training new hires as needed.
    • Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and promote improved job performance.
    • Completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records. Files all records as needed.
    • Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations within the county and municipal jurisdictions.
    • Performs clerical support tasks which may include shredding confidential material, locating telephone numbers and addresses, researching/contacting business/residence callouts as necessary, and maintaining key box control.
    • Takes and relays messages to officers, other divisions, or local agencies; places call for officers and supervisors.
    • Substitutes for co-workers during the temporary absence of same; may assist with training new dispatchers.
    • May be required to work on various shifts, weekends, and/or holidays as deemed necessary.
    • Performs other related duties as required.

    Required Licenses or Certifications

    • Must have a valid Driver’s License with no history of suspension.
    • Required to obtain SC Basic Telecommunications through the SC Criminal Justice Academy, NCIC certification(s) within 6 months of hire date and maintain valid certification(s) thereafter.
    • Required to obtain and maintain Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications.
    • Required to attend all mandatory training and obtain all certifications specified through the training program.

    Competencies for Successful Performance of Job Duties

    • Working knowledge of computers and electronic data processing.
    • Working knowledge of modern office practices and procedures.
    • Some knowledge of accounting principles and practices
    • Ability to establish and maintain effective working relationships with employees, supervisors, other departments, and the public.
    • (Ability to communicate effectively both verbally and in writing.
    • Ability to perform arithmetic computations accurately; ability to work under pressure and/or frequent interruptions.
    • Skill in operating listed tools and equipment. Personal computer, including spreadsheet and word processing software; printer; typewriter; telephone system; ten key calculators; copier; fax machine; scanner.

    Job Type: Full-time

    Pay: $36,200.00 - $45,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Physical setting:

    • Call center

    Schedule:

    • 12 hour shift

    Application Question(s):

    • We will need to email you some documents and testing dates. Can you please provide us a personal email that you monitor for those attachments. We can not send attachments within INDEED- add email here>
    • Have you any defaulted student loans?
    • Do you have a clear criminal record?

    License/Certification:

    • Driver's License (Required)

    Work Location: In person

  • 1 Month Ago

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Outside Sales Representative
  • Charter Communications
  • Greer, SC FULL_TIME
  • JOB SUMMARYConnect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.MAJOR DUTIES AND RESPONSIBILITIESActively ...
  • 19 Days Ago

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Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
  • Charter Communications
  • Greenville, SC FULL_TIME
  • AT A GLANCE:Our specialists earn an hourly base pay of $18.00 along with lucrative commission and incentives for targeted hourly earnings of $22.50/hour or $46,800 annually. Top performers in this rol...
  • 21 Days Ago

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Account Executive, Spectrum Community Solutions
  • Charter Communications
  • Greer, SC FULL_TIME
  • Are you a strategic sales executive who enjoys building relationships? Are you a top performer driven to exceed goals? If so, working as an Account Executive on our fast-paced Community Solutions sale...
  • 6 Days Ago

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Call Center Sales Rep - $18 per Hour Plus Commission & Incentives
  • Charter Communications
  • Simpsonville, SC FULL_TIME
  • Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incen...
  • 11 Days Ago

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Call Center Sales Business Outbound Rep - $18 per Hour Plus Commission & Incenti
  • Charter Communications
  • Simpsonville, SC FULL_TIME
  • Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $31.23/hour or $64,960 annually. Our Top performers earn upwards of $81,000,...
  • 11 Days Ago

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0 Voice Communications Analyst jobs found in Anderson, SC area

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Project Controls Analyst
  • Black & Veatch
  • Greenville, SC
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/28/2024 12:00:00 AM

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Anderson, SC
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Anderson, SC
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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End User Services Analyst
  • Nesco Resource, LLC
  • Anderson, SC
  • Key Duties " Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues " P...
  • 3/28/2024 12:00:00 AM

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PeopleSoft Technical Support Engineer
  • Omega Solutions
  • Clemson, SC
  • Utilize PeopleSoft HCM experience in Payroll, Time & Labor Absence Management and Core HR to implement PeopleSoft Time a...
  • 3/28/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Anderson, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Quality Engineer
  • Bosch
  • Anderson, SC
  • **Company Description** **At Bosch, we care. For you, our business, and our environment.** Lets turn visions into realit...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Anderson, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Anderson is a city in and the county seat of Anderson County, South Carolina, United States. The population was 26,686 at the 2010 census, and the city was the center of an urbanized area of 75,702. It is one of the principal cities in the Greenville-Anderson--Mauldin Metropolitan Statistical Area, which had a population of 824,112 at the 2010 census. It is further included in the larger Greenville-Spartanburg-Anderson, South Carolina Combined Statistical Area, with a total population of 1,266,995, at the 2010 census. Anderson is just off Interstate 85 and is 120 miles (190 km) from Atlanta an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$59,369 to $76,565
Anderson, South Carolina area prices
were up 1.5% from a year ago

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