Visual Merchandising Director jobs in Norwalk, CA

Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating over 26 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why Work for Us?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative, and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurance, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way™; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary™ in performance, values, and service.

What you will be doing:

Managing the overall functions/processes of the audio/visual office in accordance with established company policies and procedures. Applying hands-on audio/visual/technical and leadership experience to ensure the maximum in client service, operational efficiency, employee development, and profitability levels.

Essential Duties & Responsibilities:

• Provide outstanding customer service
• Effectively oversee day to day operating procedures in accordance with company policy
• Effectively manage the sub-rental of equipment to ensure client needs and office profitability is met
• Manage on-site inventory according to company standards, including utilization, maintenance and repair
• Continually capture hotel business
• Maximize revenue potential utilizing company sales strategies
• Actively maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Continually develop employees assigned to office
• Maintain adequate staffing levels
• Conduct timely team member reviews
• Address employee concerns or questions
• Effectively utilize the company’s business software
• Ensure client and hotel account billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates
• Other related duties as required or assigned

Experience & Qualifications Required:

• Minimum of 3 years' HANDS-ON experience in the audiovisual industry
  • Audio - microphones, speakers, sound systems, channel mixers, etc.
  • Video - LCD, LED, projectors, screens, monitors, etc.
  • Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
  • Computers - Advanced knowledge of PC and Mac software

• Advanced knowledge and experience with audio/visual setups/strikes, certification in audiovisual technology or related courses (preferred)
• Demonstrates leadership ability - able to achieve desired results through others
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Strong team player orientation
• Exceptional customer service or hospitality experience required
• Excellent interpersonal, communication, and negotiation skills.
• Valid Driver's License and a clean driving record are required to operate a company vehicle
• This job requires the candidate to undergo and pass a background check in accordance with local laws and regulations