Visitor Research Analyst - Museum jobs in Wheeling, WV

Job Summary: The Southeast Ohio History Center is a growing museum of regional history that focuses on southeast Ohio and its essential role in the story of our nation. After serving the community for more than 50 years, the History Center opened in its new location in April, 2017 in the historic First Christian Church building in Uptown Athens, Ohio.

The Southeast Ohio History Center seeks an energetic, creative, and organized Operations and Membership Coordinator to oversee our Museum Store, membership program, and events. This position plays a vital role in facilitating a smooth and pleasant experience for our members and guests.

This position oversees the museum gift shop, the History Center’s membership program, and data entry in Quickbooks and our membership database. Necessary skills include excellent oral and written communication and proven ability work in a collaborative manner in a fast-paced environment. This position will also be responsible for assisting with the management of facility rentals. The position benefits from a staff member with a keen attention to detail, management skills, and an ability to be a team player. The successful candidate should value the vital role museums play in preserving and sharing history. The ability to communicate effectively and professionally with the public in person and in writing is essential.

Interested applicants should send a resume and cover letter to Jessica Cyders, Executive Director, at jobs@athenshistory.org

Duties and Responsibilities

· Recruit and manage volunteers for all areas of the History Center, including the front desk team who serve as the first point of contact for History Center visitors, checking them in, capturing contact information, and providing guidance and assistance as needed

· Manage the Museum Store including purchasing/managing inventory, generating reports that track sales, inventory, prices, and shipments of online purchases

· Lead History Center Membership program and accurately record membership information into our membership database. Prepare and send membership renewal notices, thank you letters, and assist visitors with filling out membership forms if they want to join when touring the History Center

· Serve as first point of contact for people interested in renting the History Center, and coordinate with other staff members about staff and volunteer coverage for events. Oversee logistics of ordering supplies and deliveries for rentals

· Recruit and manage a team of event and program volunteers

· Assist with History Center special events, including sales and delivery of tickets. Rotate with other staff members to be the point person at after-hours events

· Enter daily register reports into Quickbooks and prepare deposits

· Respond to incoming phone calls, transfer calls to staff members, and accurately record all messages as needed

· Assist with annual giving campaign at the direction of the Executive Director

· Process mail, packages, and other incoming communications and deliver them to respective staff members

· Perform other administrative duties as directed

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Experience in a retail setting a plus

· Ability to work Tuesday-Saturday (some evenings required)

· Intermediate knowledge of Microsoft Office products

· Familiarity with database systems

· Ability to read and analyze

· Punctuality and reliability

· Ability to communicate with History Center staff and Board members

· High-functioning interpersonal skills and a “people friendly” attitude

· Willingness to work in a fast-paced environment

· Flexibility and willingness to adapt to changes

· Strong mathematical skills to determine pricing, discounts, etc.

· Logical thinking, the ability to manage multiple tasks

· Must have reliable transportation

Preferred Competencies

· High Standards, expects personal and team performance to be nothing short of great

· Collaborative, reaches out to peers and cooperates with supervisors

· Organized, plans, and focuses on key priorities

· Intelligent, has the ability to quickly and proficiently understand and absorb information

· Energetic, moves quickly without being abrasive

· Persistent, demonstrates the ability to get things done

· Proactive, brings new ideas and acts without having to be told what to do

· Enthusiasm, has a passion for helping people

Job Type: Part-time

Pay: $16.50 - $17.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule
• Free parking
• Paid time off
• Parental leave
• Professional development assistance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Retail management: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person