Visitor Research Analyst - Museum jobs in Virginia

Title: Visitor Services Associate

State Role Title: Public Relations and Marketing Specialist I

Hiring Range: $13.83

Pay Band: 2

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: https://vmfa.museum/

Recruitment Type: General Public - G

Job Duties

Minimum Qualifications

Prior experience working in a public-facing role in a customer service, hospitality, or retail setting. Experience with cash handling and point-of-sale systems is required.

Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.

Must be able to handle a wide range of customer service issues and solve problems independently.

Ability to work effectively in both fast-paced and slow-paced environments.

Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to sit or stand for the majority of their shift, with reasonable accommodations.

Additional Considerations

n/a

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidates must pass a criminal history background check.

Contact Information

Name: VMFA Human Resources Client Services

Phone: please email recruitment@vmfa.museum

Email: recruitment@vmfa.museum

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.