Position Overview
The Visitor Services Assistant is responsible for creating an environment that increases the quality of the experience for visitors to the KU Natural History Museum. They are required to greet visitors, answer questions regarding the museum and surrounding areas, and assist visitors with any special needs they may have related to their visit. Visitor Services staff members are responsible for opening and closing the museum; restocking the museum gift shop and processing retail sales; tracking attendance and contributions; communicating and assisting with the museum’s Public Education department; and completing miscellaneous museum projects. Special events occur occasionally in the evenings and on weekends, and the Visitor Services staff may be asked to assist with these programs.
Job Description
- Greet and assist museum visitors.
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Answer questions about visiting the museum and schedule group visits.
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Restock the gift shop and process retail sales transactions.
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Process admission and membership contributions.
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Balance a cash drawer and prepare deposits.
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Perform confidential data entry and financial tasks.
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Communicate and aid the KUNHM Public Education department.
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Assist in set up and break down for special museum events.
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Assist in miscellaneous museum projects.
Required Qualifications
- KU Student must be enrolled in a minimum of six (6) credit hours each semester during the academic year. Enrollment of one (1) hour during the summer session is required if the student was not enrolled in the previous spring or is not pre-enrolled in the upcoming fall term.
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Excellent verbal communications skills.
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Attention to details.
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Experience in handling money/cash register experience.
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Must be dependable, able to work independently, and have the ability to work and talk with a diverse population.
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Must have availability to work shifts during the weekend, breaks, and in the summer.
Preferred Qualifications
- Experience working with the public.
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Major in biology, geology, archaeology, museum studies, communications, marketing, business, or other field related to the operation of a natural history museum.
Additional Candidate Instructions
Please submit a resume and cover letter, addressing the required and preferred qualifications, in addition to the application. Applications without these materials may not be considered.
Contact Information to Applicants
Lynn Ward, lynn_ward@ku.edu; 864-4926
Advertised Salary Range
$13.00
Work Schedule
15-20 hours during school year; up to 40 hours/week available over summer and during academic breaks
Tues – Sat 9 a.m. – 5 p.m and Sun noon – 4 p.m. Students who open the museum arrive 30 minutes prior to opening time. Students who close the museum stay 30 minutes after closing.
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