Visitor Research Analyst - Museum jobs in Colorado

Visitor Research Analyst - Museum evaluates and researches visitor experiences, learning, exhibition, program etc. Utilizes findings to inform appropriate exhibit and improve museum program development. Prepares visitors reports and technical papers to suggest enhanced innovative learning environments for museum. Being a Visitor Research Analyst - Museum requires a master's degree of social science or its equivalent. Typically reports to a supervisor or a manager. The Visitor Research Analyst - Museum gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Visitor Research Analyst - Museum typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Visitor Services Associate
  • Wings Over the Rockies Air & Space Museum
  • Denver, CO FULL_TIME
  • Description

     
    Location:   Air & Space Museum - 7711 E Academy Blvd, Denver CO, 80230

                         Exploration of Flight - 13005 Wings Way, Englewood CO, 80112 (secondary) 


    Classification:   Regular | Part-Time | Non-Exempt


    Payrate:   $18/hour starting wage, increases to $18.25/hour after 150-day probationary period


    Work Schedule:    Monday ~ Saturday, 9am ~ 5pm* | Sundays, 11am ~ 5pm* | < 30 hours/week
    *This position will accommodate a flexible work schedule to meet operational demands including weekends, holidays, and occasional special events.


    Organization

    Founded in 1994 on the former Lowry Air Force Base in Denver, Wings Over the Rockies is a non-profit community organization dedicated to unlocking dreams of flight through exhibits, local events, and educational programming. We are Colorado’s premier Air & Space Museum having been recognized by CNN Travel as one of their 20 Best aviation museums in the world. Each year we welcome roughly 160,000 visitors representing all 50 states and dozens of countries internationally. We are committed to diversity, inclusion, and accessibility boasting more than 100,000 sq. ft. of open hanger space full of iconic aircraft, space vehicles, historical artifacts, and more. Visitors can experience thrilling flight simulators, discover educational programs, and participate in one of our many exciting museum-sponsored events.


    Exploration of Flight (EoF) is our flight-focused educational extension. This 15-acre campus is located at the Centennial Airport where we offer showcase events with a variety of aircraft, aviation immersion programs, pilot ground training, and flight experiences. EoF is home to our Blue Sky Gallery exhibit and interactive aviation center featuring an airworthy fleet of civilian and military aircraft.


    Summary

    Visitor Services Associates provide a positive and memorable experience for Museum guests. This position serves to enhance the guest experience by welcoming, assisting, and guiding visitors from entrance to exit at both locations. They are the face of the organization and help to facilitate Museum operations on a day-to-day basis. Visitor Services Associates work together on a team as members of the Visitor Services department reporting directly to the Visitor Services Manager and working closely with other cross-departmental and cross-organizational teams including the Museum Store, Program staff, Facilities & maintenance, Corporate Events, etc.


    Benefits

    • 403(b) group retirement plan
    • Paid Sick leave
    • Museum membership, store discount, and other employee perks
    • Potential for annual bonuses, merit pay increases, and career advancement

    Duties & Responsibilities

    Please Note - This list is not all inclusive but intended to be a general guide to the primary duties of this position.

    • Greet each museum visitor, including members, paid and invited guests, groups, event clientele, and vendors
    • Represent the museum to the public in a welcoming, energetic, professional, and friendly manner
    • Supports policies for internal and external guest experience; models outstanding guest experience at all times
    • Sell tickets for simulators, museum retail store, and memberships/renewal opportunities to all guests and current members
    • Promote various events, membership drives, promotions, and new exhibits to guests in a productive and informational manner
    • Maintain a professional attitude and appearance
    • Inspect the department locations through the eyes of the visitor, and ensure that any irregularities are reported
    • Give tours of the museum to groups when a docent is not available to give a tour
    • Help manage the traffic flow of visitors and engage with all guests entering the facility
    • Direct deliveries, vendors and event traffic
    • Assist with maintaining the museum store on a daily basis: restocking merchandise, reorganizing shelves, tidying displays
    • Communicate well and often with staff, guests, and volunteers
    • Become trained on how to effectively communicate and interact with people with disabilities and neurodivergent people; some shifts will be scheduled during Sensory Friendly hours and other events that require knowledge on proper etiquette and awareness of people with disabilities and neurodivergent people
    • Handle guest complaints or issues in a manner that ensures positive guest experience recovery, and communicate with managers if additional support is required
    • Provide efficient and accurate collection of fees; Make change and issues receipts to all paying visitors.
    • Utilize Point-of-Sale (POS) systems
    • Reconcile cash drawer at the end of each shift and prepare report of transactions
    • Maintain a clean, neat, and orderly work area
    • Operate various attractions, including but not limited to simulators and VR (virtual reality)
    • Adhere to ride incident/accident reporting procedure
    • Ensure all rides and facilities operate properly, checklist done prior to opening, and address/resolve any issues as they arise
    • Maintain appropriate daily logs and daily record of all ride safety inspections, operating and maintenance checklists

    Working Conditions

    Wings Over the Rockies Air & Space Museum operates within an 80-year-old aircraft hangar. Exploration of Flight is located at a busy regional airport. Environmental conditions may vary.


    If you are an individual with a disability, you may request reasonable accommodations if you are unable or limited in your ability to access job openings or apply for a job on this site. You can request reasonable accommodations by contacting our HR Department at 303-360-5360 for assistance.

    Requirements

    • High school diploma or GED equivalent
    • Minimum 6-months cashier experience and guest experience role
    • Able to walk 100,000 sq-ft of floor space and stand for up to 8 hours in all (cold/hot/wet/humid/dry) conditions
    • Must be able to push, pull, squat, and lift 50 lbs.
    • Strong interpersonal communication and time management skills
    • Positive personality and exceptional customer service skills
    • Working knowledge of basic computer software applications
    • Ability to communicate effectively in noisy, crowded, or stressful situations
    • Self-motivated and capable of working individually and on a team
    • Able to pass conversational Spanish test (preferred)
  • 26 Days Ago

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ANALYST - RESEARCH ANALYST - ASTRONOMICAL DATA ANALYST
  • Southwest Research Institute
  • Boulder, CO FULL_TIME
  • Who We Are: The Department of Solar and Heliospheric Physics within SwRI’s Boulder office performs research, develops missions and instruments, and engages in outreach activities in solar and heliophy...
  • 8 Days Ago

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Visitor Use Analyst
  • US National Park Service
  • Fort Collins, CO FULL_TIME
  • Duties Leads, coordinates and facilitates the development of visitor use management (VUM) plans and strategies, and provides technical assistance to parks throughout the Intermountain region, which in...
  • 3 Days Ago

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RESEARCH ANALYST - RESEARCH ENGINEER - SR. RESEARCH ENGINEER - Deputy Mission Operations - Boulde...
  • Southwest Research Institute
  • Boulder, CO FULL_TIME
  • Who We Are:Our team, the Space Operations section, is dedicated to executing Science and Mission Operations Centers for Solar System Exploration.Objectives of this Role:This position would assist in t...
  • 21 Days Ago

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Data Analyst
  • Elder Research Inc
  • Colorado, CO FULL_TIME
  • Data Analyst Onsite Locations: Tampa, Florida, Colorado Springs, CO, Fort Walton Beach, Florida, Virginia Beach, VAHomestead, Florida, Fayetteville, NC, Jacksonville, NCClearance: TS and eligible for ...
  • 18 Days Ago

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Financial Analyst
  • CPC Clinical Research
  • Aurora, CO FULL_TIME
  • We are looking for a Financial Analyst to join our team! In this position you will contribute to CPC’s mission by managing financial planning, analysis and reporting as well as supporting the business...
  • 12 Days Ago

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Research Analyst
  • CONGRESSIONAL BLACK CAUCUS FOUNDATION
  • Washington, DC
  • Job Description Job Description I. ORGANIZATION SUMMARY: Founded in 1976, the Congressional Black Caucus Foundation (CBC...
  • 3/28/2024 12:00:00 AM

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Beats Consumer Insight Research Analyst (Research Analyst III)
  • Russell Tobin
  • Culver City, CA
  • Job Description Job Description Russell Tobin is hiring a Consumer Insight Research Analyst for multinational technology...
  • 3/28/2024 12:00:00 AM

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RESEARCH ANALYST (Research and Evaluation)
  • California Department of Education
  • Elk Grove, CA
  • About the Employer Located in one of the most diverse areas of California, Elk Grove Unified is an award-winning distric...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • Pacific Advisory Service
  • Hoffman Estates, IL
  • A leading CRO and a provider specialized in Bioanalytical services in support of TK/PK studies for pre-clinical and clin...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • Univest Financial Corporation
  • King Of Prussia, PA
  • Overview: Girard is a full-service, wealth management firm backed by the strength and stability of Univest Financial a t...
  • 3/26/2024 12:00:00 AM

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Research Analyst
  • Fueling Brains & Academies
  • Fueling Brains is a growing, Ed- Tech organization poised to change the narrative of Early Childhood Education. We are l...
  • 3/25/2024 12:00:00 AM

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Research Analyst
  • Careerbuilder
  • Kansas City, KS
  • Department: SOM KC Internal Medicine - Pulmonary, Critical Care, and Sleep Medicine ----- Pulmonary and Critical Care Me...
  • 3/25/2024 12:00:00 AM

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Research Analyst
  • RELX INC
  • Boca Raton, FL
  • Do you enjoy being part of a team that works with a diverse range of products /technology? Are you looking for an innova...
  • 3/25/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Visitor Research Analyst - Museum jobs
$50,874 to $83,562