Usher/Ticket Taker jobs in Durham, NC

Usher/Ticket Taker collects admission tickets and passes from patrons at entertainment events. May require a high school diploma and 0-2 years of experience in the field or in a related area. Being a Usher/Ticket Taker has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Additionally, Usher/Ticket Taker works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. (Copyright 2024 Salary.com)

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CALL TAKER
  • Wayne County
  • Goldsboro, NC FULL_TIME
  • 911 Call Taker Grade: 63 $33,748-$61,505

    WAYNE COUNTY JOB DESCRIPTION for
    911 – OES DEPARTMENT

    GENERAL WORK FUNCTIONS

    Under close supervision, performs specialized communications work for the Emergency Services
    Department, serving as call taker on an assigned shift. Work involves receiving all incoming calls to
    include emergency and non-emergency calls and operating a computer terminal connected to a variety of
    local, regional and/or state emergency response databases to also include CAD (Computer aided
    Dispatch). Reports to the Emergency Services Coordinator.

    SPECIFIC DUTIES AND RESPONSIBILITIES

    Operates emergency communication systems to receive and transmit messages for a variety of
    County departments and agencies; receives complaints and requests for services by telephone;
    obtains necessary information and dispatches necessary officials and/or advises callers of proper
    contact for assistance or information.

    Answer incoming 9-1-1 calls (90% within 10 seconds, 95% within 20 seconds), collect important
    information from the caller, enter the required information into the Computer Aided Dispatch
    (CAD) System, and route the call to the appropriate telecommunicator or other service agency for
    action.

    Answer incoming non-emergency calls, determine the caller’s needs, and route the call to the
    appropriate telecommunicator or other service agency for action.

    When appropriate, provide Emergency Medical Dispatch services to callers with a medical
    emergency, and maintain the EMD certification.

    Monitors and operates Telephonic Device for the Deaf to communicate with hearing-impaired
    callers.

    Informs emergency response personnel, Department of Transportation, local hospitals, rest homes
    and County departments of severe weather warnings provided by National Weather Service and
    other agencies.

    Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file
    maintenance programs to enter, store and/or retrieve information as requested or otherwise
    necessary; summarizes data in preparation of standardized reports.

    Maintains a computer log of all complaints and services requested; maintains knowledge of
    location and activities of various emergency response personnel; prepares activity reports.

    Receives and processes calls for residential and commercial fire, burglar, and medical alarms to
    law enforcement officials, firefighters, and EMS to include 1st Responders per Sop's; notifies key
    holders of activation of alarms.

    Works rotating day/night shifts and requires on-call status to work additional shifts as needed
    during disasters.

    Maintains a working knowledge of all Center equipment and applications.

    KNOWLEDGE, SKILLS AND ABILITIES

    General knowledge of the operation of two-way radio equipment and related Federal
    Communication Commission regulations.

    Working knowledge of the geographical layout of the county and state including political
    subdivisions, location of streets, important buildings and other landmarks.


    911 Call Taker Grade: 63 $33,748-$61,505

    Working knowledge of surrounding counties including road names/numbers and the ability to
    transfer cellular calls to the proper PSAP.

    Some knowledge of the operation and location of law enforcement and emergency service units.
    Skill in the operation of emergency communication equipment and computer systems and

    databases utilized by the Department.
    Ability to elicit information necessary for proper dispatching from persons who may be

    distressed.
    Ability to exercise sound judgment in emergency situations.
    Ability to speak clearly, distinctly and politely.
    Ability to deal tactfully and courteously with the public.
    Ability to maintain effective files, records and reports.
    Ability to establish and maintain effective working relationships as necessitated by work

    assignments.
    Ability to give accurate directions to outside agencies for areas in our county.
    Ability to perform multitasks such as monitoring several fire ground/EMS operations and

    answering 911 phone lines simultaneously.

    ADDITIONAL JOB FUNCTIONS

    Communications Center serves as the primary answering point for all Sheriff's Office
    administrative calls, Fire Department Administrative calls, and all other County department calls
    after 5:00pm, weekends, and holidays.

    Performs routine maintenance of office equipment and work area; ensures operational readiness
    of office equipment.

    Answers the National Warning System telephone line.
    Receives and relays messages to a variety of County personnel.
    Assists in development of standard call taking procedures.
    Maintains and updates MSAG for E-911.
    Maintains list of names and telephone numbers of essential County personnel.
    Updates maps and road name listings.
    Maintains departmental inventories of available resources.
    Logs use of Wayne County Fire Training Grounds.
    Monitors and responds to Generator alarms per SOP's.
    Monitors and responds to the AT&T Intrado E-911 System.
    Maintains and monitors the County alarm system and notify emergency personnel and Building

    and Grounds personnel of activation.

    Completes all 911 Inquiry forms to correct incomplete or incorrect ALI information.
    Assists in training of new or part-time telecommunicators.
    Maintains, updates, and obtains warrant information as needed by county and municipal Law

    Enforcement Officers through Pistol 2000 (CAD).

    Notifies Department of Transportation and electrical companies of all power outages, traffic
    signals, downed trees, etc.

    Receives and processes calls for American Red Cross, Animal Control, Court Counselors,
    Probation and Parole, and DSS Case Workers.

    Performs other related work as required.


    911 Call Taker Grade: 63 $33,748-$61,505

    MINIMUM TRAINING AND EXPERIENCE

    Graduation from high school or G.E.D. and some related experience or any equivalent
    combination of training and experience which provides the required skills, knowledge and
    abilities.

    Demonstrate typing proficiency, reading comprehension, spelling, and multi-tasking by passing a
    computer-based test.

    Be able to speak clearly, and be courteous and empathetic.

    SPECIAL REQUIREMENTS

    Ability to be certified by the North Carolina State Bureau of Investigation’s Division of Criminal
    Information in operation of the Division of Criminal Information Network. Ability to be certified
    as a Basic Telecommunicator

    Ability to be certified in cardiopulmonary resuscitation
    Ability to be certified as an Emergency Medical Dispatcher.
    Ability to complete an in-house training program and pass final exam.
    Ability to recertify on required certifications.

    MINIMUM STANDARDS REQUIRED
    TO PERFORM ESSENTIAL JOB FUNCTIONS

    Physical Requirements: Must be physically able to operate a variety of machinery and equipment
    including computer terminals, radio panels with hand and foot pedals, copiers, Telephonic Devices for the
    Deaf equipment, etc. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds
    of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand
    requirements are in excess of those for Sedentary Work. Light work usually requires walking or standing
    to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater
    than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.
    Data Conception: Requires the ability to compare and/or judge the readily observable, functional,
    structural or composite characteristics (whether similar or divergent from obvious standards) of data,
    people or things.
    Interpersonal Communications: Requires the ability to speak and/or signaling people to convey or
    exchange information. Includes receiving instructions, assignments or directions from superiors.
    Language Ability: Requires the ability to read a variety of reports, correspondence, logs, operational
    manuals, etc.. Requires the ability to prepare a variety of correspondences, reports, forms, logs, charts,
    etc., using prescribed formats. Requires the ability to speak before groups of people with poise, voice
    control and confidence.
    Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a
    variety of concrete variables in situations where only limited standardization exists; to interpret a variety
    of instructions furnished in written, oral, diagrammatic, or schedule form.
    Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow
    oral and written instructions. Must be able to communicate effectively and efficiently in a variety of
    technical or professional languages including medical technology and emergency response codes.
    Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add and
    subtract; multiply and divide; calculate decimals and percentages; and interpret graphs.


    911 Call Taker Grade: 63 $33,748-$61,505

    Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
    Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using
    office and telecommunications equipment.
    Manual Dexterity: Requires the ability to handle a variety of items, control knobs, switches, etc. Must
    have minimal levels of eye/hand/foot coordination.
    Color Discrimination: Requires the ability to differentiate between colors and shade of color.
    Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving
    instructions. Must be adaptable to perform under stress and when confronted with persons acting under
    stress, and in emergency situations.
    Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging
    ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to
    communicate via telephone and two-way radio equipment.

    I have read and understand the nature of this position and the required duties
    described. I understand this is not an exhaustive list of duties that may be
    asked of me in this position. I am capable and willing to perform these duties.

    This position is designated safety-sensitive and is subject to random drug
    screening.

    Employee’s Signature: ____________________________________________
    Date: __________________________

  • 19 Days Ago

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Emergency Communications Call Taker
  • City of Raleigh North Carolina
  • Raleigh, NC FULL_TIME
  • This class is the first level in a six-level Emergency Communications Series devoted to emergency 911 telecommunications and non-emergency call taking. Incumbents perform semi-skilled and technical wo...
  • 2 Days Ago

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Ticket Taker/Guest Services
  • Live Nation Worldwide, Inc.
  • Raleigh, NC PART_TIME
  • Job Summary: The Role: As part of the Guest Services team, ticket takers/greeters are responsible for providing excellent guest services at The Ritz. This includes greeting guests, providing informati...
  • 5 Days Ago

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Order Taker/Office Assistant
  • Carolina Coops
  • Creedmoor, NC FULL_TIME
  • About us We are professional, agile and innovative. We started from a dumpster in 2008 and now ship custom designed and fabricated chicken coops all over the world! We work hard everyday to be the BES...
  • 8 Days Ago

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IRD PM Order Taker
  • The Umstead Hotel and Spa
  • Cary, NC FULL_TIME
  • All Applicants must apply on our company Website to be considered.Please Apply online at: https://www.theumstead.com/careersAs an AM/PM In Room Dining Order Taker at The Umstead Hotel & Spa, the prima...
  • 10 Days Ago

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Online Survey Taker (Remote)
  • Survey Junkie
  • Chapel Hill, NC FULL_TIME
  • Make money from home! Earn extra cash by taking paid online surveys. 3 days ago
  • 18 Days Ago

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0 Usher/Ticket Taker jobs found in Durham, NC area

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Retail Manager in Training Full Time
  • Sun Tan City
  • Garner, NC
  • Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Pa...
  • 3/28/2024 12:00:00 AM

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Energy Analyst
  • Strata Clean Energy
  • Durham, NC
  • Strata Clean Energy is a leading developer, EPC, and service provider for utility-scale solar and storage systems in the...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Atria Senior Living
  • Durham, NC
  • Responsibilities Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of caller...
  • 3/28/2024 12:00:00 AM

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Inventory Specialist
  • WALGREENS
  • Durham, NC
  • Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the e...
  • 3/27/2024 12:00:00 AM

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Assistant Retail Manager Full Time
  • Sun Tan City
  • Garner, NC
  • Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health ins...
  • 3/26/2024 12:00:00 AM

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Clinical Technician Assistant-(PRN) MRI Department
  • Duke University
  • Durham, NC
  • At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones,...
  • 3/25/2024 12:00:00 AM

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Clinical Technician Assistant-(PRN) MRI Department
  • Duke Health
  • Durham, NC
  • At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones,...
  • 3/25/2024 12:00:00 AM

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Licensed Professional Engineer - Project Manager
  • MacConnell & Associates
  • Durham, NC
  • Job Description Job Description Project Manager Job Description MacConnell & Associates, P.C. has been in business since...
  • 3/25/2024 12:00:00 AM

Durham is a city in and the county seat of Durham County in the U.S. state of North Carolina. The U.S. Census Bureau estimated the city's population to be 251,893 as of July 1, 2014, making it the 4th-most populous city in North Carolina, and the 78th-most populous city in the United States. Durham is the core of the four-county Durham-Chapel Hill Metropolitan Area, which has a population of 542,710 as of U.S. Census 2014 Population Estimates. The US Office of Management and Budget also includes Durham as a part of the Raleigh-Durham-Chapel Hill Combined Statistical Area, which has a populatio...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Usher/Ticket Taker jobs
$17,885 to $26,596
Durham, North Carolina area prices
were up 1.5% from a year ago

Usher/Ticket Taker in Worcester, MA
Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
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Schedule or manage staff, such as volunteer usher corps.
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The ushers, ticket takers and ticket sellers at Memorial Auditorium have ratified a new contract with the Buffalo Sabres that grants substantial wage increases and job security, in return for the union's relinquishing its control over hiring, supervision and scheduling.
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