Usher/Ticket Taker collects admission tickets and passes from patrons at entertainment events. May require a high school diploma and 0-2 years of experience in the field or in a related area. Being a Usher/Ticket Taker has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Additionally, Usher/Ticket Taker works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. (Copyright 2024 Salary.com)
Answer 9-1-1, emergency and non-emergency calls from the public, hospitals/ health care providers and from other public safety agencies. Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services to the caller. All Telecommunicators may be assigned to perform various duties for an entire shift on a rotating schedule, as necessary for the operation of the communications center. Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems. Perform related duties as assigned. |
Examples of Work Performed: |
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Minimum Qualifications: |
Education: High school graduation or equivalent. Experience: Two years of work or volunteer experience, where public contact via telephone, computer use and data entry were part of the responsibilities; or a college degree can substitute for the two years of work experience. Desirable Qualifications: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team. Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment. Due to the serious nature of this position Employees receive frequent nicotine, alcohol and drug tests. |
Supervisory/Managerial Responsibility & Work Environment: |
Supervisory/Managerial Responsibility: None. May assist with training other staff as delegated by the Shift Supervisor or director of communications. Work Environment: Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Telecommunicators can be required to work mandatory overtime. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. |
Internal/External Relationships & Impact on Services/Operations: |
Internal/External Relationships: Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information; with other public safety agencies to exchange information and requests. Impact on Services/Operations: Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner: Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information; and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills; decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units. Consequences of errors range from a simple delay in service to loss of life. |
Knowledge, Skills and Abilities Required: |
Required at Entry:
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0 Usher/Ticket Taker jobs found in Bossier City, LA area