- Quality customer handling, customer service
and support techniques.
- Current Windows operating systems.
- Current Microsoft office suites software.
- Operation of popular software packages,
utility programs, and service aids.
- Basic and routine principles, methods, and
techniques of computer systems and operations
of the specific applications in use (or
planned) for the institution.
- Basic and routine computer and/or telecom
hardware configurations and capabilities.
- A wide variety of computer software, hardware
and peripherals.
- Basic LAN systems.
- Provide exceptional organization,
interpersonal and communication skills.
- Troubleshoot and resolve basic and routine
computer operations, common software problems
and user network connectivity issues.
- Communicate technical information clearly and
concisely in both written and oral form.
- Establish effective working relationships
with users, operators, programmers, vendors,
and supervisors.
- Install, maintain, and configure basic and
routine software, hardware and peripherals.
- Design basic and routine queries and reports.
- Design and deliver user training.
- Meet demanding timelines.
Working Conditions/Physical Requirements:
Lift and move 50 pounds from floor to desktop as well as desktop to floor.
No major sources of discomfort, standard office environment.
Regular exposure to video terminal display.