User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
The Office of Legislative IT seeks to hire a User Support Specialist. The non-partisan role is responsible for providing Tier 1 support to our clients over the phone, via email and chat, and/or in-person. The Specialist will ask appropriate questions and use their knowledge and resources to diagnose and resolve the client’s issues or escalate issues that are beyond Tier 1 area of responsibility. This role manages the overall asset inventory, as well as the mobile device fleet.
This is a full-time position, located in Montpelier, VT. The comprehensive State benefits package includes health insurance and retirement plans. This position may require late-night and early-morning coverage as needed when the Legislature is in session (January–May).
Minimum starting salary of $53,215, with an initial offer based on applicable qualifications and experience.
Education and Experience:
Required:
Preferred:
Required Skills:
To apply, please submit a resume and a cover letter by e-mail to: HRApplications@leg.state.vt.us. Please put your name and “user support specialist” in the subject field of the e-mail. Applications will be reviewed starting on May 1, 2024.
The Vermont General Assembly is an equal opportunity employer, and applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or other protected category.
Job Types: Full-time, Permanent
Pay: From $53,215.00 per year
Benefits:
Experience level:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person