User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
*** United States Citizenship (dual citizenship not authorized) and the ability to obtain an Active DoD eligibility with favorable determination is required per government contract.***
Main Sail is seeking Computer User Support Specialists to support a U.S. Navy client responsible for management and operations of various Navy and Marine Corps life-cycle logistics, engineering, maintenance, and supplier performance IT systems.
Responsibilities:
Provide Tier 1 and Tier 2 customer support as required, to collect, analyze and resolve trouble calls, application, or customer issues. The Computer User Support Specialist will answer calls via the Global Distance Support Center (GDSC) and provide immediate IT phone support to users in Mechanicsburg PA and Kittery ME.
Required skills/qualifications:
- A minimum of three years of experience in a related information technology (IT) job. This experience includes providing Tier 1 and 2 help desk support assisting non-IT users for applications.
Location: Government Site, Kittery ME
Period of Performance: 6/2024 - 6/2025 with 2 option years.
*** United States Citizenship (dual citizenship not authorized) and the ability to obtain an Active DoD eligibility with favorable determination is required per government contract.***