User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
**When applying with Frontier Coop, it is not necessary to enter work history on application form if resume is uploaded.
Now more than 40,000-member owners strong, we’re dedicated to sourcing the highest quality spices, herbs and botanical products through our Frontier Co-op, Simply Organic® and Aura Cacia® brands — all while creating life-changing opportunities for our growers, employees and their families. We’re driven by a simple purpose: to do good by our people and planet. And to create a stronger company built on a commitment to quality and sustainability.
Frontier Co-op is seeking an entry level to intermediate level, IT Help Desk - Tier 1 Support, to join our IT Team in our Norway, Iowa location which is just 15 minutes south of Cedar Rapids near Fairfax. We offer a wonderful benefits package which includes: Medical, Dental & Vision Insurance, 401K, GainSharing Bonus, Childcare onsite or Childcare reimbursement, 529 matching gifts program and many more. Don't have transportation? No problem, we offer a shuttle from multiple locations in Cedar Rapids.
SUMMARY
This role will provide tier one cloud app administration and support, server and desktop hardware, software and peripheral equipment support in an enterprise IT environment of about 700 users and four locations. The End User Support Specialist will also be responsible for user account creation, configuration and management using documented procedures while prioritizing standardization, best practices, documentation, customer service excellence and a continual improvement approach to IT. It will also be important to work closely with peer teams promoting collaboration and consistent service delivery while exercising all workflows as documented, maintaining company policies and contributing to the support of organizational objectives. This position will learn the skills to provide backup to network infrastructure, security and virtualization services. In addition they will participate in an on-call after hours rotation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) in Computer Science or related field from two-year college or university; and five years of working experience with two years of experience in networking concepts; or equivalent combination of education and experience
LANGUAGE SKILLS
Ability to read, analyze and interpret such items as general business periodicals, professional journals, technical procedures, or simple governmental regulations. Ability to write reports, business correspondence, or procedure manuals. Ability to effectively present information and respond to questions where a certain degree of tact and discretion is needed.
QUANTITATIVE SKILLS
HIGHLY DESIRED OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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0 User Liaison jobs found in Cedar Rapids, IA area