User Liaison jobs in Cedar Rapids, IA

User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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End User Support Specialist
  • Frontier Coop
  • Norway, IA FULL_TIME
  • Overview

    **When applying with Frontier Coop, it is not necessary to enter work history on application form if resume is uploaded.

     

     

    Now more than 40,000-member owners strong, we’re dedicated to sourcing the highest quality spices, herbs and botanical products through our Frontier Co-op, Simply Organic® and Aura Cacia® brands — all while creating life-changing opportunities for our growers, employees and their families. We’re driven by a simple purpose: to do good by our people and planet. And to create a stronger company built on a commitment to quality and sustainability. 

      

    Frontier Co-op is seeking an entry level to intermediate level, IT Help Desk - Tier 1 Support,  to join our IT Team in our Norway, Iowa location which is just 15 minutes south of Cedar Rapids near Fairfax.   We offer a wonderful benefits package which includes: Medical, Dental & Vision Insurance, 401K, GainSharing Bonus, Childcare onsite or Childcare reimbursement, 529 matching gifts program and many more.  Don't have transportation?  No problem, we offer a shuttle from multiple locations in Cedar Rapids.  

      

    SUMMARY  

    This role will provide tier one cloud app administration and support, server and desktop hardware, software and peripheral equipment support in an enterprise IT environment of about 700 users and four locations. The End User Support Specialist will also be responsible for user account creation, configuration and management using documented procedures while prioritizing standardization, best practices, documentation, customer service excellence and a continual improvement approach to IT.  It will also be important to work closely with peer teams promoting collaboration and consistent service delivery while exercising all workflows as documented, maintaining company policies and contributing to the support of organizational objectives. This position will learn the skills to provide backup to network infrastructure, security and virtualization services. In addition they will participate in an on-call after hours rotation.  

       

    ESSENTIAL DUTIES AND RESPONSIBILITIES  

     

    • Serve as first point of contact to respond to requests for technical assistance in person, via phone, chat or email and log all interactions into an ITIL structured service desk.  
    • Take ownership of each communication with the customer, ensuring follow up communication is made as needed to ensure complete resolution of issues  
    • Coordinating with in-person IT staff to provision and decommission laptops/desktops/servers, user and service accounts, mailboxes, application access and permissions in our cloud / on-premise hybrid environment  
    • Coordinating with in-person IT staff to support Windows operating systems, Microsoft applications, cloud applications and approved departmental software  
    • Support production floor technology and ensure high availability of systems by being responsive to requests, creating efficiencies in process and identifying technical solutions 
    • Respond to after hour emergencies in prompt and responsible manner 
    • Participate in the On-call rotation  
    • Work with external vendors on meeting SLAs and providing expected service  
    • Other duties may be assigned  
    • Strives to reduce waste, recycle products whenever possible, and re-use resources when practical  
    • Works safely at all times, follows safety rules and policies and participates in scheduled training  
    • Reports injuries and near misses promptly and in required detailed format; proposes corrective action  
    • In this role,  you will learn the skills needed to move to a Tier 2 Technical Support Role, which could include: 
    • Support, configure and manage hand held devices, scanners and portable inventory hardware  
    • Develop & Maintain IT asset inventory, infrastructure library & documentation 
    • Troubleshoot and resolve network communication, hardware, software, and connectivity issues for users  
    • Support additional modules of the ERP system 
    • MDM administration, configuration and development 

    SUPERVISORY RESPONSIBILITIES  

    This job has no supervisory responsibilities.  

      

    QUALIFICATIONS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

      

    EDUCATION and/or EXPERIENCE  

    Associates degree (A.A.) in Computer Science or related field from two-year college or university; and five years of working experience with two years of experience in networking concepts; or equivalent combination of education and experience  

    • Effective telephone and messaging skills to ascertain customer concerns, consider alternatives and provide customers guidance to solve their issues  
    • Knowledge of Microsoft Office 365 and standalone application software and Windows operating systems  
    • Experience with Corporate IT SaaS applications such as Microsoft 365, OneDrive and Sharepoint, Teams, Jira, Slack, etc. preferred  
    • Experience with Windows OS, Mac OS, Windows Server, Networking, Wireless technology preferred 
    • Self motivated and ability to work independently 
    • Ability and motivation to learn new technologies quickly   
    • Strong troubleshooting skills  
    • Good interpersonal skills and an ability to work with others  
    • Positive and friendly attitude  
    • Strong organization skills and ability to manage a constantly changing workload  
    • Excellent verbal and written English language skills, including solid presentation skills  
    • Ability to work independent of supervision  
    • Some local travel will be required  

    LANGUAGE SKILLS  

    Ability to read, analyze and interpret such items as general business periodicals, professional journals, technical procedures, or simple governmental regulations. Ability to write reports, business correspondence, or procedure manuals. Ability to effectively present information and respond to questions where a certain degree of tact and discretion is needed.  

      

    QUANTITATIVE SKILLS  

    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume  
    • Ability to use such concepts in practical situations  
    • Ability to use a computer to create spreadsheets and charts and run reports  

       

    HIGHLY DESIRED OTHER SKILLS AND ABILITIES  

     

    • Helpdesk experience 
    • Proficiency with Windows, specifically Windows 10 , Server 2012 and AD/Azure Active Directory, Exchange 2013 / Exchange Online 
    • Certifications are a Plus (A , MCP, MCDST,CCNA, ITIL, PMI, etc) 
    • Experience with creating and deploying desktop images and the setup of new computers using   
    • M365 technologies (Sharepoint, Teams, OneDrive, etc)  
    • ERP knowledge (especially Infor products)  
    • Experience with MDM  
    • Experience utilizing remote IT support tools  
    • Professional experience supporting desktop hardware, software and/or networks in a centrally managed enterprise environment  
    • Ability to work under pressure and maintain excellent customer relation skills  
    • Ability to prioritize multiple projects simultaneously  
    • Attention to detail, organizational skills, and ability to work within team concept  
    • Ability to work with minimal supervision   
    • Ability to work overtime when required and travel occasionally  
    • Must be able to lift up to 50lbs  

       

    PHYSICAL DEMANDS  

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

    While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display.  The employee frequently is required to use hands and/or fingers to type, handle, or feel.  The employee is occasionally required to stand, walk, reach with hands and arms, and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  

       

    WORK ENVIRONMENT  

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

    The noise level in the work environment is usually moderate.  

     NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.  

      

    NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.  

     

  • 22 Days Ago

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User Services Librarian
  • Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The University of Iowa Law Library is seeking a creative and team-oriented User Services Librarian to join their expanding team. The successful candidate will join an experienced, passionate staff ded...
  • 28 Days Ago

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User Services Librarian
  • The University of Iowa
  • Iowa, IA FULL_TIME
  • The University of Iowa Law Library is seeking a creative and team-oriented User Services Librarian to join their expanding team. The successful candidate will join an experienced, passionate staff ded...
  • 1 Month Ago

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Medicaid Liaison
  • Legacy Healthcare
  • Rapids, IA FULL_TIME
  • Medicaid Liaison will lead the Medicaid application process once business office has sent the initial referral with documents required. The Medicaid liaison is responsible to review possible applicati...
  • 13 Days Ago

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Rehab Liaison
  • Encompass Health
  • Coralville, IA FULL_TIME
  • Rehab Liaison Tremendous professional abilities Life-changing results BE THE CONNECTION. In your role as a rehab liaison, you'll have the opportunity to be the connection between your strong professio...
  • 28 Days Ago

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Guest Liaison Specialist
  • Hilton Garden Inn & Vue Rooftop
  • Iowa, IA FULL_TIME
  • We increased our starting wages to $15/hr and offer additional pay based on experience! Full Time & Part Time available. Individuals with Hilton Hotel and OnQ experience preferred, but not required. O...
  • 25 Days Ago

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0 User Liaison jobs found in Cedar Rapids, IA area

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Special Education Interventionist
  • Cedar Rapids Community School District
  • Cedar Rapids, IA
  • Special Education Interventionist JobID: 12109 + Position Type: Student Support Services + Date Posted: 10/25/2023 + Loc...
  • 3/29/2024 12:00:00 AM

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Burger King Jobs in Cedar Rapids Now Hiring
  • Burger King
  • Cedar Rapids, IA
  • Ready to tackle a fun and rewarding career? There are Burger King job openings in your area. Apply today and find the jo...
  • 3/29/2024 12:00:00 AM

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Bus Aides for the 2023-2024 School Year
  • College Community School District
  • Cedar Rapids, IA
  • Bus Aides for the 2023-2024 School Year JobID: 3293 + Position Type: Transportation/ Bus Aide + Date Posted: 7/7/2023 + ...
  • 3/29/2024 12:00:00 AM

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Private Duty Nurse (LPN)
  • Aveanna
  • Cedar Rapids, IA
  • Private Duty Nurse (LPN) Job Ref: 192707 Location: Cedar Rapids, IA 52401 Category: LPN/LVN Line of Business: PDS Pay Ra...
  • 3/29/2024 12:00:00 AM

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Cross Country Assistant
  • Cedar Rapids Community School District
  • Cedar Rapids, IA
  • Cross Country Assistant JobID: 12272 + Position Type: Athletics/Activities/ Coaching + Date Posted: 1/3/2024 + Location:...
  • 3/29/2024 12:00:00 AM

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Football Head Coach
  • Cedar Rapids Community School District
  • Cedar Rapids, IA
  • Football Head Coach JobID: 12270 + Position Type: Athletics/Activities/ Coaching + Date Posted: 1/2/2024 + Location: Was...
  • 3/29/2024 12:00:00 AM

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Home Health Registered Nurse RN Full Time
  • Aveanna
  • Cedar Rapids, IA
  • Home Health Registered Nurse RN Full Time ApplyRefer a FriendBack Job Details Requisition #: 193483 Location: Cedar Rapi...
  • 3/29/2024 12:00:00 AM

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Shift Supervisor (Part-Time)
  • AutoZone, Inc.
  • Cedar Rapids, IA
  • AutoZone's Part-Time Shift Supervisors will assist the Store Manager with leading company initiatives and ensuring maxim...
  • 3/29/2024 12:00:00 AM

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$66,344 to $86,229
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago

User Liaison in Fort Wayne, IN
Based on our compensation data, the estimated salary potential for User Liaison Coordinator will increase 16 % over 5 years.
February 27, 2020
User Liaison in Chico, CA
Professional association CEOs, deans, assistant deans, directors of admissions/enrollment and directors of marketing attend the Liaison User Conference to share their learnings, celebrate their successes and strategize new approaches to engaging today’s prospective students — and tomorrow’s workforce.
January 31, 2020
User Liaison in Fort Myers, FL
Thomas Lindner is the Liaison for users requiring help from the Science Technology Department e.g.
January 12, 2020