Uniform Supervisor - Casino jobs in Erie, PA

POSITION: UNIFORM SECURITY
REPORTS TO: Director of Safety & Security, Chief of Uniformed Security or his/her designee.
FACILITIES: Erie Insurance Arena, UPMC Park, Warner Theatre, Bayfront Convention Center
HOURLY RATE: $20.00/Hour

POSITION SUMMARY:

Uniform Security is responsible for ensuring patrons abide by Erie Events rules and regulations during events in Erie Events facilities. Uniformed Security may be required to assist in the physical removal of unruly, drunk, disorderly or otherwise violent persons. Uniformed security must extend all human courtesies to patrons, performers and staff. Uniformed Security is responsible for other duties as may be determined by the Chief of Uniformed Security.

QUALIFICATIONS:

High school diploma or equivalent. Must be Act 235 certified. Must be level headed, conscientious, and enjoy working with people. Must have excellent communication skills, be able to follow directions and exhibit objective reasonableness and common sense. Previous law enforcement experience is desired but not required. Event Security must have a working knowledge of the Pennsylvania Crimes Code: specifically dealing with the Use of Force. He/she must be able to walk, climb, sit, stand, lift 50 lbs. and have manual dexterity and motor coordination. He/she must be bondable and pass a security/reference check.

Job Description Detail

• Monitor patrons at admission through conducting a visual inspection of persons and property to ensure prohibited items such as bottles, cans, weapons, and other prohibited items are not brought into the facility. Confiscated items are to be collected and turned over to supervisor.
• Monitor, protect and control areas related to the performance stage area, dressing room corridors, backstage, bus and truck production areas and related equipment. Uniformed Security shall protect the security and privacy of performers. No autographs or photographs. Some security positions may be outside.
• Maintain designated position until event is over and building is empty unless relieved by supervisor or designee. Some/most of these positions will not be in a position to view the entertainment.
• Clear and check facility upon the conclusion of the event to ensure appropriate areas are vacated in a timely manner.
• Assist in investigating and appropriately resolving complaints received from patrons.
• Follow established Erie Events protocol for first aid emergencies, evacuations, patron ejections etc.
• Complete written accident/incident form for all patron accidents, injuries, ejections or arrests.
• Follow dress code for all Uniformed Security personnel. This may vary per event type. Sport coats, shirt and ties are required for certain events.
• Adhere to all Erie Events rules and regulations per Erie Events Employee Handbook.
• Enforce facility rules and regulations per Erie Events Event Handbook.
• Assist in providing an overall enjoyable, safe and orderly event for the protection and enjoyment of the patrons, employees and artists.
• Performs related functions as directed by supervisors.

General Uniformed Security Rules and Regulations

• Report to work on time to assigned location.
• Be in designated position standing when doors are open.
• Do not leave or switch positions with other Uniformed Security unless approved by supervisor.
• Inform supervisor prior to leaving designated location
• Maintain designated position until the event is over, lights are on and you are released by your supervisor.
• No smoking, drinking or drug use is permitted.
• No abusive or profane language will be permitted. If patrons swear at you, you do not swear back.
• All questions concerning event crowds, behavior, incidents, security procedures and man power should be referred to the Chief of Uniformed Security.
• Uniformed Security personnel do not give press interviews.
• Uniformed Security are “in the trenches” with our patrons and it is required that we extend all normal and customary courtesies to our guests while attending events in Erie County Convention Center Authority Facilities.
  

IMPORTANT:

Physical restraint should only be used as a last resort and when absolutely necessary. Keep your hands off people whenever possible. No pushing, grabbing, punching, etc. Any physical contact should be limited to what is necessary to protect oneself or other patrons from physical injury.
All incidents involving patrons ejected from facility or physical contact must be provided verbally and in writing before the conclusion of the work shift by completing the Erie Events incident report.

Why You’ll love Erie Events

Many of our jobs fit all kinds of different lifestyles and come with great benefits – Some dependent upon the role, work schedule, or location, and may include the following!

• Competitive wages paid biweekly

• Healthcare (Medical, Dental, Vision, Prescription drugs)

• Prescription Reimbursement

• Employer Paid: Life Insurance, Short Term/Long Term Disability

• Additional employee paid Life Insurance

• Flexible Spending Plan

• Flexible hours

• 9 Paid Holidays

• Supplemental Pay: Varies per position

• Paid Time Off (PTO) – Applies to Full & Part-time Employees

• Employee Referral Program

• Complementary access to events throughout our four venues

• Employee Assistance Program – 100% confidential

• 457 Retirement Plan

• Annual Employee Appreciation Event

• Behind the Scenes Awards

Erie Events provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws