Trust Operations Officer jobs in Ohio

Job Description:

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Job Summary:

The Senior Trust Officer maintains a book of fiduciary and investment management accounts. Primary responsibility is the administrative and business development of the most complex IM&T (Investment Management and Trust) accounts. Works with the Market Trust Executive to assure trust product awareness and education of clients, associates and COIs (Centers of Influence.)

Works with typically large and complex high net worth clients and beneficiaries involving multi-generational families. Handles regulatory and compliance driven procedures governed by the OCC. Involved with new business development activities with a focus on estate/financial planning and the Bank’s fiduciary platform

Job Description:

The Senior Trust Officer (STO) maintains a trust book and is a seasoned Trust Officer in the market. STO works closely with local Private Bank teams to achieve strategic objectives of PWM market overall. The STOs primary responsibility is the administration and business development of the IM&T book. The STO will have a complex book of business and will be expected to deepen his or her relationships through estate and financial planning. STO leads, and is accountable for, trust product sales and working with MTE, MTTL or TTL to assure trust product awareness and education of clients and Private Bank associates in market. Responsible for the STO books management of fiduciary risks and trust policy adherence. Well-respected internally and externally with proven ability to partner effectively.

• Partner with PCAs to drive business development / close new Trust business in prospecting activities
• Proactively identify and harvest opportunities to deepen relationships within current client base
• Meet with key clients periodically to maintain relationships and identify issues / new business opportunities, and provide trust, estate, and wealth transfer planning advice
• Proactively engage other specialists within Bank of America’s Private Bank to best meet client needs (wealth strategists, Office of Chief Fiduciary, etc.)
• Proactively identify and resolve client issues
• Engage in high level trust administration; oversee all administration activities
• Document interpretation
• Oversee risk management activities
• Identify at risk clients; proactively resolve issues / meet with at-risk clients as needed to drive retention
   

Requirements:

• Bachelor’s Degree and a minimum of 5 years of trust administration and estate planning experience, preferred.
• Fiduciary professional with CTFA, CFP, AEP, JD, or CPA (or 6 months away from obtaining certification), preferred.
   

Key attributes / competencies:

• Technical expertise in the areas of trust administration, fiduciary law, and estate and wealth transfer planning
• Initiative/proactive approach to problem solving
• Creative though prudent approach to providing solutions within Bank’s risk/reward profile
• Ability / drive to “ask for the order” to close sales
• Good people/partner communication skills / team player
• Knowledge of policies, procedures, regulatory requirements
• High level of savvy and sophistication re: high net worth clients’ concerns / issues
• Ability to communicate and connect with high net worth clients

Skills:

• Business Development
• Client Management
• Customer and Client Focus
• Risk Management
• Wealth Planning
• Client Experience Branding
• Client Solutions Advisory
• Decision Making
• Presentation Skills
• Process Management
• Attention to Detail
• Critical Thinking
• Financial Analysis
• Planning
• Prospecting

Shift:

Hours Per Week: