Trust Officer jobs in Muncie, IN

EXPRESS TELLER – - KOKOMO, IN

DEPARTMENT: Branch Operations

CLASSIFICATION: Non-Exempt

REPORTS TO: Express Teller Manager/Call Center Manager

SUPERVISES: None

POSITION SUMMARY:

Responsible for answering customer inquiries and completing transaction requests received through the Interactive Teller Machine. This position is responsible for performing Teller transactions for existing customers in a professional, courteous, and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.

DUTIES:

• Processing customer transactions through the Interactive Teller Machine, such as, cashing checks, handling deposits, withdrawals, loan payments and transfers
• Provide information on balance inquiries and answer any transactional questions regarding current deposit and loan products
• Manage and resolve all customer requests for updates, inquiries or other issues
• Provide quality customer service through knowledge of all bank products and services
• Handle high volume of customer transactions in a sometimes stressful, time sensitive environment
• Compliance with all branch policies and procedures
• Perform other duties as assigned

RELATIONSHIPS/QUALIFICATIONS:

• Responsible to the Express Teller Manager/Call Center Manager for the fulfillment of duties assigned
• Knowledge of appropriate government regulations, bank products and bank operations
• Must have excellent communication and listening skills and a strong commitment to providing quality service and attention to detail
• Position requires dedication to customer service by responding in a professional manner to customer questions and concerns
• Must have the ability to maintain confidentiality in daily operations and interactions with customers
• Work effectively in both a team and independent environment

WORKING CONDITIONS:

• Normal office environment
• Extended viewing of computer screens
• Moderate lifting up to 25 pounds
• Repetitive hand and arm movement
• Prolonged periods of sitting/standing