Trust Manager - Operations jobs in New York

Change.org is searching for a Trust & Safety Operations Manager to provide dedicated people management, project management, and operational support to our trust and safety operation, using management and data skills as the primary competency for influencing decisions that would impact product and campaign teams.

We’re a social impact business (a public benefit company), and the largest tech platform focused on civic action in the world. We are profitable, growing fast, and executing on a plan to deepen and scale the social movements on our platform, from strengthening hate crime legislation in South Africa, to bringing down the price of insulin across the United States, to fighting corruption in Indonesia, Italy, and Brazil. 

We are looking for a Trust & Safety Operations Manager who is data savvy, great at people management, project management, and has a passion for expanding our platform to mobilize hundreds of millions of people to take deeper civic action.

You will be based out of North America (preference for Eastern time zones) and report to our Director of Trust & Safety.  As a key member of our Trust & Safety Team, you’ll streamline our operational process to build a robust trust and safety system.

Key Outcomes 

• Lead our Trust and Safety squad
• Manage high priority escalations and lead investigations to detect sophisticated abuse
• Drive cross-functional efforts across product, design, engineering, policy, legal and PR/Comms
• Analyze new and potential features and propose plans to help reduce or remove abuse before it happens
• Develop best practices around Besedo that are new to AI/ML and make recommendations to better support product/campaigns team 
• Potential for some proactive monitoring in NAU region

The most important skills and capabilities for the role are:

• People management
  • Set the team/individual OKRs
  • Project management
• Collaboration & communication 
  • Strong communication skills (written & verbal) 
  • Comfortable giving and receiving feedback
• Adaptability
  • Appetite for learning new skills, particularly statistical methods and analysis tools and content moderation softwares
• Ownership & Results 
  • Ability to own a large volume, scope, or complexity of work
  • Strong critical thinking skills
• Data-driven mindset
  • Data-driven approach to understanding policy & nuances
  • Strong interest in using technical tools for analysis of processes
  • CRM experience (Salesforce, Zendesk)

• Nice to have:
  • Technical Know-How:
    • SQL
    • Google Sheets, Excel, etc.

Target Experience 

• 3 years of project management as a Trust and Safety Operation Manager, Policy Manager, or Safety Lead
• 1-2 years people management

Interested? Great! Here's what you should know:

This is a full time  role and while we do strongly prefer folks living in Eastern Time Zones, we are open to folks living along the West Coast (PST) or Central (CST) region as the role will be remote. Our team is high impact, low ego, and has an amazing culture to be part of.

Change.org is a global company, and salaries are adjusted for cost of labor in each city. For example, the annual salary of a Trust & Safety Operations Manager is $96,000 in New York City, would be $91,000 in Washington D.C., or $80,000 in Charlotte, NC. In exceptional circumstances, we may offer below the listed salary for high potential candidates with less experience, or above it for candidates with significantly more experience.

We anticipate moving very quickly and our evaluation process is as follows: 

STEP 1: Recruiter Screen
STEP 2: Take-home assessment
STEP 3: Hiring Manager interview
STEP 4: Head of Policy interview 

We especially encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We’re actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process. 

Change.org is committed to being a diverse and inclusive workplace. Everyone says this, right? Well, we mean it - we invest in serious programs to bring in and support women and people of color, we have in-person onboarding experiences and affinity groups to help everyone feel included, we regularly celebrate the heritage of all staff, and we believe strongly in consistent, fair, and transparent salary scales to help level the playing field. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or disability or veteran status.We're committed to protecting your data. To learn more, please review our Change.org Job Applicant CCPA Privacy Notice here.

Change.org participates in E-verify - click here to learn more.

We are legally required to conduct EEOC reporting. While this is required by the federal government, we recognize that it does not include all genders and ethnicities. We want you to know that Change.org celebrates all identities and we thank you for your participation.