Truck Service Manager jobs in Virginia

Truck Service Manager manages day to day operations of a truck maintenance shop. Schedules, trains, and coordinates work of mechanics and technicians. Being a Truck Service Manager ensures inventory of replacement parts, tools, and equipment is maintained effectively. Establishes and enforces quality and safety standards and regulations for preventive maintenance and repairs. Additionally, Truck Service Manager knowledge of DOT rules and regulations. Experienced in heavy diesel engine diagnosis and repairs. May require a bachelor's degree. Typically reports to a head of a unit/department. The Truck Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Truck Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Manager
  • Truck Enterprises
  • Richmond, VA FULL_TIME
  • Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 32 locations with over 1200 employees. We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 


    Benefits

    Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.
    We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

    Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.


    Service Manager Job Summary

    The primary functions of the service manager is to supervise the day-to-day operation of the service department at a profit, including handling customers, local and national fleet accounts, maintain and train qualified technicians and support staff.

    Service Manager Duties and Responsibilities 

    1. Supervise all service department personnel, review and analyze performance results and take any necessary corrective action to improve performance and increase profits. Develop and implement business plans on a yearly basis to grow the business, make adjustments to the plan dictated by current conditions. Ensure quality work is being performed to customers’ expectation levels.
    2. Hire, train, orientate, and certify the appropriate amount of technicians, and other support personnel in various areas of expertise. Maintain productivity and efficiency reports; make necessary adjustments to achieve departmental goals. Counsel employees and do periodic performance reviews within company guidelines.
    3. Sell labor and parts to achieve profit targets determined in business plan. Know the local market potential, customers, vendors, and competition.
    4. Assure that all paperwork, repair orders and supporting documents are accurate and complete and maintained in a secure fashion.
    5. Maintain all necessary records relating to government regulations, OSHA, hazardous waste removal, and environmental policies/procedures.
    6. Keep service department, tool room, break areas, and storage lot, clean and free of any safety hazards.
    7. Plan, initiate, and participate in weekly, monthly, quarterly team meetings and safety meetings.
    8. Assist technicians in diagnosis of customer mechanical problems, recommend and sell appropriate repairs, stay on top of work in process, keep customers informed of any delays and progress in person, by phone or email. Road test and inspect vehicles upon completion.
    9. Maintain superior customer relations; handle any customer complaints with courtesy and professionalism in an expeditious manner.
    10. Follow factory and vendor warranty policies, guidelines and procedures. Administer any policy adjustments in the best interest of the customer and Kenworth Sales Company.
    11. Solicit additional service business by phone and personal contact on a regular basis. Develop and foster a relationship with the outside parts and service salesperson if applicable.
    12. Must be able to work in harmony with other department and corporate managers.
    13. Responsible for insuring proper payments are received before releasing vehicles to customers, and timely submission of warranty claims and collection.
    14. Foster and maintain relationships with local Technical and Trade Schools to develop a pipeline of Technician candidates.

    Service Manager Qualifications

    Ability to read, write and comprehend English instructions and information
    High school diploma or equivalent is required
    College degree or technical certifications is desired
    Minimum 5 years working experience in a Heavy Duty Truck Repair Facility or Dealership with 5 years in a supervisory role preferred
    Must have a working knowledge of current heavy duty truck repair methods and diagnostic procedures
    Excellent written and verbal communication skills
    Strong analytical skills
    Computer literacy and proficiency with basic computer software programs
    Experience reading financial statements
    Must have a professional personal appearance


    BENEFITS

    We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.


    Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

  • 9 Days Ago

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Branch Service Manager
  • Penske Truck Leasing and Logistics
  • Manassas, VA FULL_TIME
  • Position Summary: A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The bra...
  • 22 Days Ago

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Branch Service Manager
  • Penske Truck Leasing and Logistics
  • Martinsville, VA FULL_TIME
  • Position Summary: A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The bra...
  • 22 Days Ago

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Used Truck Manager
  • Truck Enterprises
  • Harrisonburg, VA FULL_TIME
  • Bring your skills to the 2020 Kenworth Dealer of the Year! Truck Enterprises, Inc. along with Kenworth Sales Co., a 34-location Kenworth and Isuzu truck dealership group, is looking for a District Use...
  • 1 Month Ago

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Used Truck Manager
  • Truck Enterprises
  • Manassas, VA FULL_TIME
  • Bring your skills to the 2020 Kenworth Dealer of the Year! Truck Enterprises, Inc. along with Kenworth Sales Co., a 34-location Kenworth and Isuzu truck dealership group, is looking for a District Use...
  • 1 Month Ago

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Inside Service Personnel
  • Service Tire Truck Center Inc
  • Fredericksburg, VA FULL_TIME
  • Tire Business names Service Tire Truck Centers as one of the best Tire Companies to work for in the United States in 2019. STTC offers an excellent benefit package, very competitive pay and a path for...
  • 17 Days Ago

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Electrical Service Manager
  • Work With Your Handz
  • Annapolis, MD
  • Join Our Team as an Electrical Service Manager – Exceptional Benefits Package Awaits You! Established in 2014, our missi...
  • 3/28/2024 12:00:00 AM

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Patient Services Manager
  • HHS Culinary and Nutrition Solutions, LLC
  • Newport News, VA
  • Patient Services Manager, Healthcare Food Service Mary Immaculate Hospital Salary $55,000.00 Patient Services Manager Be...
  • 3/27/2024 12:00:00 AM

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Imaging Services Manager
  • Clinical Management Consultants
  • Burley, ID
  • A Community Medical Center is looking for an ARRT prepared Imaging Services Manager to lead their Radiology Department i...
  • 3/27/2024 12:00:00 AM

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Heavy Duty Truck Service Manager
  • Rob's Automotive and Collision
  • Chester, PA
  • Job Description Job Description Rob's Automotive and Collision Center, Inc has been in business for over 40 years. Well ...
  • 3/26/2024 12:00:00 AM

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Patient Services Manager
  • HHS Culinary and Nutrition Solutions, LLC
  • Titusville, FL
  • Take charge of ensuring top-notch food quality, safety, and service while leading a passionate group of ambassadors. You...
  • 3/26/2024 12:00:00 AM

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Assistant Service Manager
  • CoolSys
  • Jackson, TN
  • Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor envi...
  • 3/20/2024 12:00:00 AM

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Service Manager
  • Sprouts Farmers Market
  • Phoenix, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/15/2024 12:00:00 AM

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Service Manager
  • Hogan Transportation
  • Batesville, MS
  • Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North Ame...
  • 7/5/2023 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Truck Service Manager jobs
$88,073 to $114,024

Truck Service Manager in Lebanon, PA
We have an opening for a Service Manager in Ottawa, Ontario.
January 26, 2020
Truck Service Manager in Madison, WI
Thompson has 12 locations throughout Tennessee and Mississippi that are equipped to take care of your bumper-to-bumper on-highway truck needs, for all makes and models.
February 13, 2020
Truck Service Manager in Muskegon, MI
- Added a realistic scenario where the driver now exits the tow truck, writes the plate number of the selected vehicle and drives it off- You now have to wait one minute before you can call the Tow Truck Service again- Fixed a couple of bugs.
December 04, 2019