Travel Coordinator jobs in Lacey, WA

If you have:

• Strength in leadership, ethics, problem-solving, conflict resolution, strategic thinking, and cultural competency.
• Excellent customer service including good problem-solving skills during stressful situations.
• Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility.
• Ability to adapt to a rapidly changing environment under limited supervision.
• Ability to work well with the elderly and individuals with disabilities
• Technology skills in Outlook, MS Office (PowerPoint, Excel, Word, etc.) and adaptability to different types of software.

We are looking for a growth-oriented and dynamic Travel Training Coordinator to join our team.  This position will coordinate and maintain a program to educate and train groups and individual including seniors, those with special needs, students, commuters using buses, link light rail and commuter rail.  Duties include serving as the liaison for the coordination of transportation between agencies; assisting with the certification and processing of clients eligible for services based on the Americans with Disabilities Act (ADA) and the Dial-A-Lift (DAL) policy.  

It’s an exciting time to join IT!

Build a career you enjoy, in an agency that is a nationally recognized small urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state’s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.

As a Travel Training Coordinator Intern, you will: 

• Conduct in-person interviews and functional assessments to assess public transit barriers and review any supplemental information provided
• Prepare and submit written reports
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
• Assist Applicants with completing incomplete documents, scan ADA applications, interview guides and other documents into the Applicant’s case, as needed
• Assist the Dial-A-Lift team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants 
• Apply information obtained to evaluate applicant’s capability to independently ride fixed route transportation
• Participate in staff meetings with leadership and Dial-A-Lift Team
• Participate in community outreach and Travel Training education as needed
• Assist with conducting phone calls to applicants and providers
• Conduct phone interviews, as needed
• Input all information into Via Software, MS Word, and Excel as appropriate
• Participate in appeals process, upon request

Are you the one we are looking for? 

2-3 years of experience working with people with disabilities and/or mobility training and/or

Degree in or certification assessing physical and developmental disabilities, mental health, or rehabilitation. 

or

Licensure in Physical Therapy or Occupational Therapy 

or 

Clinical and Translational Research (CTR), Certified Occupational Therapy Assistant (COTA), or (Physical Therapist Assistant) PTA.

or

Background in Health Human Service, Social Work, Health Administration, or Education

Bilingual in Spanish is a plus

• Experience conducting information-gathering relating to ADA Paratransit eligibility.
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population.

What’s in it for you?

• Work with a wonderful team in an agency that has great opportunities.
• Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
• PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 6.2%.
• 12 to 25 vacation days per year depending upon date of eligibility and length of service.
• 12 days of sick leave per year.
• Up to 48 hours of floating holiday time.

Ready to jump on board? 
 We would love for you to apply! Please submit a complete application online that includes a letter of interest and resume that covers your last ten years of work/volunteer/military/school history at www.intercitytransit.com/employment.  Be advised, we will not consider incomplete applications.  Intercity Transit’s preferred method of communication is via email, so an accurate and active email address is essential.  

Completed applications must be received by 5:00pm on Monday, April 29, 2024