POSITION SUMMARY
This is an Operations position responsible for managing the activities associated with Delivery. Responsibilities include but are not limited to, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department.
Monday to Friday, overtime and weekend work needed as business demands.
RESPONSIBILITIES
- Handles the daily work and safety of Delivery supervisors, routing personnel and other associates.
- Ensures that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
- Assures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate.
- Manages labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies.
- Prepares work schedules including extra work days and shifts as needed.
- Oversees the proper selection, purchase, and utilization of company assets in support of the Delivery department.
- Coordinates required repairs with proper departments as necessary.
- Checks the effectiveness of daily routing activities to ensure all established key performance indicators (KPI) and Sales/customer satisfaction goals are met.
- Suggests efficiency ideas, cost reduction measures and assists with the implementation of delivery changes.
- Observes the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services.
- Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
- Visits customer locations and meets with customers to address issues and assess delivery difficulty.
- Establishes the use and updating of productivity and routing software systems.
- Preserves associate relations through regular department or pre-shift meetings.
- Maintains on-going interaction.
- Keeps open communication channels with associates by answering questions and explaining policies and procedures.
- Monitors associate morale.
QUALIFICATIONS
Education
- High school diploma or General Education Development (GED) or equivalent combination of education and related experience.
- 2 or 4-year college degree in Business Management, Supply Chain Management or similar major preferred.
Experience
- 1-3 years' related experience and/or training.
Certificates, Licenses, and Registrations
- Valid Class A Commercial Driver License meeting company standards.
- Complete a Sysco approved defensive driving program.
- HazMat and Doubles Certification.
- Valid Class A Commercial Driver License meeting Company standards preferred.
NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.
AFFIRMATIVE ACTION STATEMENT:
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.