Transportation Manager jobs in Burlington, NC

JOB STATEMENT:

This position reports to the General Manager and ensures day-to-day operational excellence for the Division’s Service Requirements.

DUTIES:

Daily Operations Management

• Ensure proper/timely reporting and data collection procedures are in place and followed.
• Support the dispatchers and supervisors in the day-to-day management of operations and service delivery.
• Communicate regularly with THE CONTRACTOR staff, particularly regarding operational issues.
• Review and verify Operator scheduling efficiency in relation to Service Planning.
• Ensure the high quality of service THE CONTRACTOR and our customers expect is maintained or exceeded.

• Implement programs to minimize service problems and improve service in coordination with THE CONTRACTOR.
• Initiate complaint reduction strategies in coordination with other department heads.
• Develop programs for productivity savings.
• Inspect and complete Quality Control checks of the vehicle fleet, taking all necessary corrective actions required.
• Communicate all vehicle fleet problems with the General manager.
• Manage the performance and assist with performance appraisals of employees.

• Ensure an excellent relationship with the maintenance manager and support department managers.
• Attend Mediation and Arbitration hearings when required.
• Review and ensure timely follow-up and resolution of customer complaints.
• Assist with compliance of the substance abuse testing program by coordinating to ensure Federal and Company standards are consistently met.
• Conduct and review training classes to ensure compliance with training syllabus, consistency in material and quality of training received.

Personnel Management

• Ensure all employees follow established Safety Procedures.
• Payroll inputting and payroll reports
• Uniform Inventory Management
• Recruiting system and new hire document tracking

• Personnel File management
• Attendance Tracking

• Training management
• Ensure optimum operator staffing levels are maintained.
• Monitor and report the quality of safety related duties and documentation submitted by Supervisors.

• Facilitate correction and retraining of supervisory personnel as needed.
• Coordinate and direct accident/incident investigation process to reporting standards requirements of THE CONTRACTOR/ Head Office, and insurance companies.

Perform other duties as assigned.