Training Center Manager jobs in New Hampshire

Provide daily operational leadership, coordination, and supervision for Training Center staff and coaches. Work with and support Highland’s training and summer camps directors.

Responsibilities

• Set an example for professional appearance and customer service.
  • Provide information about the products and services Highland offers, in-person, through email, and over the phone.
  • Attend to customer issues, concerns, or complaints appropriately.
  • Maintain professional standards and appearance for Training Center staff.
• Supervise and coordinate daily lessons and programming. These may include:
  • Updating and managing daily participant manifests.
  • Assigning and communicating daily job/lesson assignments with staff.
  • Ensure fluid guest groupings in lessons and timely lesson departure and timeline.
  • Overseeing protective gear rental management, preparation, and restocking.
• Assist Training Center director with staffing and shift scheduling.
  • Create and manage monthly staff schedules throughout the season.
  • Field and assist initial interview evaluations for new applicants.
• Assist in fielding private lesson and program inquiries by phone, email, and in-person creating reservations and scheduling as needed.
• Perform and/or facilitate opening and closing procedures of the Training Center facilities.

Qualifications

• Excellent communication skills.
• Highly proficient in computer skills. (Microsoft Office, Google Docs, etc.)
• Previous customer service and management experience required.
• An experienced rider with familiarity with Highland’s trails is preferred.
• Ability to work full-time (April through November) and weekends.
• Ability to maintain a friendly and positive attitude in a fast-paced, customer-facing environment.