Total Quality Senior Specialist jobs in Santa Barbara, CA
Total Quality Senior Specialist contributes to the development, implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Provides expertise to cross functional teams to facilitate total quality methods, training, tool development, and logistical support. Being a Total Quality Senior Specialist coordinates with production, operations, customer service and other functions to implement programs. Typically requires a bachelor's degree. Additionally, Total Quality Senior Specialist typically reports to a manager. The Total Quality Senior Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Total Quality Senior Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
Recently Added Total Quality Senior Specialist jobs
Quality Specialist
- Kate Farms
-
Santa Barbara, CA
FULL_TIME
-
ABOUT KATE FARMS
Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare, so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.
Kate Farms works to be the place where a diverse mix of talented individuals want to come, to stay and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is core to Kate Farms’ values. We are an equal opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. We invite you to come do the best work of your life with us at Kate Farms.
POSITION OVERVIEW
The Customer Care team is here to provide excellent support for customers who are on their wellness journeys. Customer Care team members have a unique mix of excellent interpersonal skills, technical aptitude, and a genuine desire to help customers.
The Quality Specialist is a customer's primary advocate for potential quality, safety, or shipping issues and works closely with the Quality Assurance and Clinical Affairs teams to address the concerns. They provide a calming and reassuring presence for customers, patients, and caregivers. The Quality Specialist conveys the resolution to the customer, which may include sending replacement products. The Quality Specialist also documents all communication by following documentation processes and best practices.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
· Effectively handle customer interactions via phone, webform, or chat, providing clear, accurate information in an empathetic manner.
· Follow detailed policies, logging issues reported by consumers and resolving them based on the appropriate established workflow.
· Provide a presence in the Santa Barbara office on designated days and can receive shipments from FedEx and UPS throughout the day.
· Maintain and organize local office stock, keeping the Quality Specialist area neat and organized.
· Fulfill customer orders by working with Kate Farms’ distributor or from local office stock.
· Address customer concerns by following established processes and effectively using Customer Care technology platforms.
· Adhere to Customer Service metrics including Customer Satisfaction scores, quality scores, and customer resolution time.
· Are a detail-oriented and organized self-motivator, able to manage personal workload while coordinating with a team.
· Excellent listener, demonstrating patience and understanding in customer interactions and with their teams.
· Proficient in following proper communication procedures, guidelines, and policies.
· Clear verbal and written communicators, with motivation to close every loop.
· Quick learners, able to absorb and convey complex product details in a meaningful way to a variety of audiences.
· Possesses excellent judgment, organizational, analytical, and problem-solving skills.
· Organized self-motivators, able to manage personal workload while coordinating with a team.
· Effectively use Customer Care technology platforms to assist customers.
· Is a collaborative team player who brings positive and productive energy into the workplace every day.
· Embraces change in a quickly growing and evolving company and contributes ideas to improve the team and customer experience.
MINIMUM JOB REQUIREMENTS
· Individuals who are local to the Santa Barbara office and have reliable transportation to work in the office several days a week.
· Direct experience with customers in a service-related role.
· Possess exceptional communication skills with a keen ability to listen and communicate (both written and verbal) and has excellent grammar skills.
· Ability to excel in a fast-paced team environment, adapt to changing workflow processes, accommodate shifting urgencies, manage multiple priorities, and meet deadlines.
· Flexibility to work varied weekdays/hours including holidays as needed.
· Experience using Customer Relationship Management (CRM) systems, such as Salesforce, is a plus.
· Bachelor’s Degree with GPA of 3.0 or higher or equivalent experience.
· Spanish fluency is a plus.
PHYSICAL DEMANDS
· The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Effectively handle lifting of various objects weighing up to 25 pounds.
· Ability to sit at a computer for extended periods of time.
WORK ENVIRONMENT
· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· This position will work in a home/office environment with regular trips to corporate office.
In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA), New York City’s Human Rights Law (NYCHRL), and California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado, New York City, or California. If the position applied to is not located in Colorado, NYC, or California, the following information may not apply. The hourly rate for this position ranges between $24 - $28. The base salary range above represents the low and high end of the Kate Farms salary range for this position. This range will vary and may be above or below the range based on various factors including but not limited to location, experience, internal pay alignment, and performance. The range listed is just one component of Kate Farms’ total compensation package for employees. Other rewards may include annual bonuses and short- and long- term incentives.
Kate Farms cares well for its employees and it shows through the provision of standout benefits! Kate Farms provides amazing benefits such as Medical, Dental, Vision, Life Insurance, FSA, 401 Retirement Plan, Paid Time Off, etc. And if that didn’t excite you, our company pushes the envelope further by extending our benefit offerings to Parental Leave, Flexible Work Hours options and many other outstanding company perks.
- 6 Days Ago
Vice President, Total Rewards
- AppFolio
-
Santa Barbara, CA
FULL_TIME
- As Vice President, Total Rewards, you will activate differentiated reward programs and practices that will power our growth by attracting, motivating and keeping an exceptional and diverse team to pro...
- 6 Days Ago
Senior Wetland Scientist/Permitting Specialist
- Stantec
-
Santa Barbara, CA
FULL_TIME
- Senior Wetland Scientist/Permitting Specialist - ( 2300033F ) Description Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and v...
- 2 Months Ago
Glazier/Installer
- Quality Windows, Inc
-
Santa Barbara, CA
FULL_TIME
- About us Quality Windows, Inc has been around for 30 years. We are growing with locations in Oxnard, Santa Barbara, and our brand new location in Ventura! We are demanding and nimble. Our work environ...
- 3 Days Ago
Senior Ultrasound Clinical Account Specialist - Santa Barbara, Oxnard & Ventura CA - Biosense Webster, Inc.
- Johnson & Johnson
-
Santa Barbara, CA
FULL_TIME
- Job DetailsDescriptionBiosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for an Ultrasound Clinical Account Specialist to support Santa Barbara, CA territory; i...
- 1 Day Ago
LVN-Maravilla Santa Barbara
- Senior Resource Group, LLC
-
Santa Barbara, CA
FULL_TIME
- Company DescriptionMaravilla, Santa Barbara's award-winning Assisted Living community, has an immediately opening for a part time floor nurse to work the following schedule:1 or 2 evenings per week; 2...
- 19 Days Ago
Filters
- Current Active Filter
- Santa Barbara, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Total Quality Senior Specialist jobs found in Santa Barbara, CA area
Assembly Technician II
- Teladoc Health
-
Goleta, CA
- Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming...
- 4/22/2024 12:00:00 AM
Production Supervisor
- Imerys
-
Lompoc, CA
- The Company The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operat...
- 4/22/2024 12:00:00 AM
Senior Manager, Production Control
- RTX Corporation
-
Goleta, CA
- Date Posted: 2024-03-20 Country: United States of America Location: CA746: Goleta 75 Coromar Bldg B03 75 Coromar Drive B...
- 4/21/2024 12:00:00 AM
Principal Process Engineer - Optical Thin Films
- RTX
-
Goleta, CA
- Date Posted: 2024-04-17 Country: United States of America Location: CA745: Goleta 75 Coromar Bldg B02 75 Coromar Drive B...
- 4/20/2024 12:00:00 AM
Manufacturing Assembler 2nd Shift
- APR Consulting, Inc
-
Goleta, CA
- An aerospace client is looking for a Manufacturing Technician who will perform functions associated with all manufacturi...
- 4/19/2024 12:00:00 AM
Production Specialist - 2nd Shift
- Belcan
-
Goleta, CA
- Production Specialist - 2nd Shift Job Number: 346951 Category: Operations/Production Leadership Description: Job Title: ...
- 4/19/2024 12:00:00 AM
Senior Quality Inspector
- L3Harris
-
Goleta, CA
- Senior Quality Inspector Description L3Harris is dedicated to recruiting and developing diverse, high-performing talent ...
- 4/19/2024 12:00:00 AM
Assembly Technician
- APR Consulting, Inc
-
Goleta, CA
- An aerospace client is looking for an Assembly Technician who will perform functions associated with all manufacturing o...
- 4/18/2024 12:00:00 AM
About Santa Barbara, California
Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Total Quality Senior Specialist jobs
$121,804 to $144,941
Santa Barbara, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Total Quality Senior Specialist do?
Total Quality Senior Specialist in Columbia, SC
Likely to be either a specialist within a particular focus area for QHSE, e.g., environmental, transportation, training, etc., or is based at a specific location in a generalized role.
February 18, 2020