Total Quality Senior Specialist jobs in Plainfield, NJ

As New Jersey's largest and leading provider in waterproofing and foundation repair services, Quality 1ast Basement Systems knows the importance of providing a remarkable customer experience. We want all of our customers to have a positive experience from day one, and our Customer Care team represents the first point-of-contact with our customers. Our team is thoroughly trained and given the tools and opportunities to grow and develop with our company.

Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. We also redefine for our employees. We want our employees to know that they are appreciated and valued every day, and we want them to experience success in a way they never imagined for themselves.

What we provide you:

• Company-subsidized benefits package, including health insurance, vision, dental and life insurance, company 401(k) match, and others
• Best in-class training and state-of-the-art software that sets you up for success
• A trusting, respectful, and fun culture
• Opportunities for your professional growth at a company you can be proud to represent - we have won "Best Places to Work in New Jersey" for 8 executive years in a row!

What you would do:

• Provide a remarkable customer experience
• Answer inbound calls, set sales appointments, set annual maintenance or customer warranty service appointment, and follow up with customers on a variety of issues/occasions
• Preform outbound calls, mail postcards, and send emails regarding estimates, maintenance, and other customer-related issues
• Ensure all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
• Perform administrative functions to support all departments as needed

What we need for this role:

• Ability to handle a high volume of inbound and outbound calls
• Knowledge of customer service principles and practices
• Strong computer skills
• Strong verbal and written communication
• Ability to handle a variety of tasks
• Ability to perform accurate data entry
• A dependable, resilient, customer-focused team player

If you are seeking a stable and rewarding career with endless growth opportunities, come have an impact with us and apply today!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road