Total Quality Senior Specialist jobs in North Dakota

Patient Care Specialist

Salary range: $18-$24/hour

Work schedule: Full time, part time (Shifts available Monday-Friday, occasional Saturdays/evenings for events)

About Us

Total Skin Dermatology and Aesthetics is expanding to the Fargo/Moorhead area. Total Skin Dermatology and Aesthetics is a leading provider of medical and aesthetic services dedicated to helping our patients achieve their weight management, hormone replacement therapy and skincare goals. We pride ourselves on delivering exceptional patient care and creating a welcoming environment for everyone who walks through our doors.

Job Description

As a Patient Care Specialist at Total Skin Dermatology and Aesthetics, you will be the friendly face and voice of our clinic, responsible for running the front desk operations. Your duties will include:

· Answering phones and responding to patient inquiries with professionalism and courtesy.

· Assisting patients with scheduling appointments for both medical and aesthetic services.

· Handling product sales and inventory management.

· Educated and informative with the products we sell and the products we offer.

· Checking patients in/out.

· Entering basic patient information into our EMR program.

· Review patient insurance for upcoming medical appointments.

· Collecting payments for services rendered.

· Understand and promote the TS Memberships and rewards programs.

· Ensuring patient comfort and satisfaction throughout their visit.

· Maintaining cleanliness and organization of the clinic, including assistance with laundry and other minimal cleanup tasks.

· Play a key role in maintaining patient confidentiality and adhering to HIPAA regulations.

Requirements

· Previous experience in a customer service or front desk role, preferably in a medical or spa setting, preferred.

· Excellent communication and interpersonal skills.

· Strong organizational abilities and attention to detail.

· Ability to multitask and work efficiently in a fast-paced environment.

· Proficiency in basic computer skills and familiarity with electronic medical records systems.

· Willingness to complete HIPAA training and maintain strict confidentiality.

· A positive attitude and dedication to providing exceptional patient care.

Behavior Standards

· Integrity: We will always do the right thing even when no one is watching.

· Acknowledge: We will create a welcoming, healing environment.

· Meaningful: We will provide as exceptional patient experience.

· Accountable: We will accept responsibility for our actions and behaviors.

· Listen: We will listen and seek to understand our patients and coworkers needs.

· Team: We will work together to provide top notch care.

· Respect: We will treat patients and coworkers with consideration and respect.

· Understand: We will seek to understand and respond genuinely.

Benefits

· Competitive wages

· Health insurance

· Dental insurance

· Paid time off

· Paid holidays

· Professional development opportunities

· Employee discounts on products and services

Job Types: Full-time, Part-time, PRN

Pay: $18.00 - $24.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Dermatology

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Fargo, ND 58104: Relocate before starting work (Required)

Work Location: In person