Total Quality Senior Specialist contributes to the development, implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Provides expertise to cross functional teams to facilitate total quality methods, training, tool development, and logistical support. Being a Total Quality Senior Specialist coordinates with production, operations, customer service and other functions to implement programs. Typically requires a bachelor's degree. Additionally, Total Quality Senior Specialist typically reports to a manager. The Total Quality Senior Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Total Quality Senior Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic banking environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Role
Assist customers with opening a wide variety of products and services. Advise members as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.
Major Duties and Responsibilities
DESCRIPTION
Knowledge and Skills
EXPERIENCE
EDUCATION/CERTIFICATIONS/LICENSES
INTERPERSONAL SKILLS
PHYSICAL REQUIREMENTS
WORKING CONDITIONS
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Duties
- Handle inbound and outbound calls in a professional and courteous manner
- Provide exceptional customer service to resolve inquiries, issues, and complaints
- Utilize effective communication skills to clearly and accurately convey information
- Perform data entry and maintain accurate records of customer interactions
- Analyze customer accounts and financial information to identify opportunities for sales or fraud prevention detection
- Collaborate with team members to achieve individual and team goals
- Adhere to company policies and procedures to ensure compliance with industry regulations
Experience
- Previous experience in a call center or customer service role preferred
- Strong verbal and written communication skills in English and Spanish
- Proficient in data entry and computer navigation
- Ability to analyze customer information and identify sales opportunities or potential fraud
- Excellent problem-solving skills and the ability to think quickly on your feet
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
Please Also Note: If selected, we will conduct a simple assessment to check your Spanish speaking capabilities.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Language:
Ability to Commute:
Work Location: In person