Total Quality Senior Specialist contributes to the development, implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Provides expertise to cross functional teams to facilitate total quality methods, training, tool development, and logistical support. Being a Total Quality Senior Specialist coordinates with production, operations, customer service and other functions to implement programs. Typically requires a bachelor's degree. Additionally, Total Quality Senior Specialist typically reports to a manager. The Total Quality Senior Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Total Quality Senior Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
This is an exciting opportunity for individuals who are passionate about providing outstanding customer service and have a strong desire to succeed in a dynamic call center environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills, we want to hear from you!
Card Specialist Duties:
- Respond to members via email and phone calls to address inquiries and resolve issues.
- Analyze customer needs and recommend appropriate solutions
- Assist members with card applications and opening card products
- Assist with fraud prevention and detection measures as well as credit card disputes
- Communicate effectively with customers over the phone to address
- Promote and sell financial products and services
Card Specialist Requirements:
- Previous experience in a banking or financial services role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong analytical skills to assess customer needs and recommend appropriate solutions
- Knowledge of fraud prevention and detection measures
- Excellent communication skills, both verbal and written, to effectively interact with customers
- Ability to work in a fast-paced environment
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
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Ability to Commute:
Work Location: In person
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